Field Service Technician

Field Service Technician Pro-Vigil

• 2.

5 Newark, NJ Job Details Full-time $26 an hour 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Microsoft Word Computer operation Microsoft Excel Software troubleshooting Customer service CCTV Equipment troubleshooting High school diploma or GED Driver's License Driving Technical troubleshooting support Facility security systems

Full Job Description Job Title:

Field Service Technician Department:

Field Services Job Status:

Full-time FLSA Status:

hourly Reports to:

Field Services Supervisor Job Type:

Administrative Amount of Travel Required:

Regional Technician

• 60-70% Travel Technician
• 100%

Work Schedule:

Traditional & On-call

POSITION SUMMARY

Responsible for initial triage and solution identification for outages and other disruptions at Pro-Vigil installations. Responsible for helping clients install, repair, and maintain equipment. Duties also include troubleshooting equipment, advising customers on its use, and building customer relationships.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to help qualified individuals with disabilities perform the essential functions. Essential Functions Statement(s) Perform routine installation, maintenance (closing tickets), repair, and preventive maintenance on Pro-Vigil security systems. Pre-test units before installation. Remove units upon completion of a job. Travel to customer sites to provide on-site service and repairs while providing the Best In Class Customer Service for which Pro-Vigil is known. Partner with Sales Reps on work status. Work closely with leadership on open/completed jobs. Provide exceptional customer service along with quality performance. Properly record all required information on data devices and/or work orders. Operate Company vehicles safely and responsibly. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies. Utilize and become proficient with tasks, tools, test equipment, and information that will enhance business results. Perform on-call duties and responsibilities as required of all field service technicians. Establish and maintain positive and collaborative working relationships with internal and external customers. Update every ticket within SLA. Complete inventory counts weekly.

Metrics:

CSAT; Last Assignment to Resolution Time; Repair Rate; % Tickets Completed by Tech. Thorough understanding of mobile troubleshooting with a minimal need for IT support on mobile tickets. Performs job safely with respect to others, to property, and to individual safety. Works effectively with others in the Company to encourage teamwork and productivity. Perform other duties as requested by the supervisor.

POSITION QUALIFICATIONS

Competency Statement(s) Customer Oriented

• Ability to take care of the customers' needs while following company procedures. Communication, Oral
• Ability to communicate effectively with others using the spoken word. Accountability
• Ability to accept responsibility and account for his/her actions. Working Under Pressure
• Ability to complete assigned tasks under stressful situations. Self-Confident
• The trait of being comfortable in making decisions for oneself. Decision Making
• Ability to make critical decisions while following company procedures. Coaching and Development
• Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Change Management
• Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

SKILLS & ABILITIES

Education:

High School diploma or GED equivalent.

Experience:

Minimum one year of experience as a Field Technician I Experience installing CCTV equipment, including fixed cameras, PTZ cameras, network and BNC cabling, and alarm equipment (Desired but not required). A sound troubleshooting thought process, close attention to detail, and a customer-focused mentality. A self-starter who is career-minded and motivated to advance within the organization

Computer Skills:

Ability to use Pro-Vigil computer and software such as Microsoft (Excel, Word, Outlook, etc.) and G-Suite, required. Knowledge of NetSuite, Salesforce, Zendesk, and camera viewing platforms preferred.

Other Requirements:

No travel restrictions. Maintains a clean driving record for one year Successfully completed IPVM

• Camera Course certification within the first nine months of employment Enhanced communication skills Valid driver's license with a safe driving record Professional appearance

PHYSICAL DEMANDS DEFINITION N

(Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0

• 2.5+ hrs/day) F (Frequently) Position requires this activity from 33%
• 66% of the time (2.5
• 5.

5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand F Walk F Sit F Manually Manipulate F Grasp F Reach Outward F Reach Above Shoulder F Speak F Climb N Crawl O Squat or Kneel O Bend F Other Physical Requirements 60-75 lbs O Push/Pull 60-75 lbs O This position requires extensive travel, up to 60% of the time for Regional Technicians and 100% for Travel Technicians This position requires that physical labor be completed at times for jobs Operating scissor lifts, booms, or forklifts safely

WORK ENVIRONMENT

Work will be completed in the field and at your home/San Antonio Office. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay:

$26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you afraid of Heights?

Experience:

CCTV:

1 year (Required)

Field Service:

1 year (Required) Software troubleshooting: 1 year (Required) Willingness to travel: 75% (Required)

Work Location:

Remote