SENIOR FIELD SERVICE TECHNICIAN - LABORATORY

AUTOMATIONGreater San Francisco Area | West Coast USA | Remote / Field Based FutureDrop is a trusted partner to leading life science laboratories worldwide. Our laboratory automation platforms, CERTUS FLEX and

CERTUS RIVO

, support applications in drug discovery, compound management, assay development, cell dispensing, and laboratory automation. To support our growing customer base on the East Coast, we are looking for a hands-on Senior Field Service Technician who enjoys working directly with customers, solving technical challenges, and becoming part of a small and agile team. Training for this position will take place in Thun, Switzerland , together with our partner Fritz Gyger AG , the developer and manufacturer of the CERTUS FLEX and

CERTUS RIVO

platforms.

WHAT YOU'LL DO

Install, maintain, and troubleshoot CERTUS FLEX and

CERTUS RIVO

systems at customer sites. Perform preventive maintenance and repair activities. Provide technical support remotely and on-site. Conduct customer training and operator instruction. Demonstrate CERTUS FLEX and

CERTUS RIVO

systems to prospective customers. Support customer evaluations and application projects. Configure systems according to customer requirements and application needs. Prepare quotations and support the sales process. Attend conferences, exhibitions, and industry events. Identify new opportunities and develop relationships with potential customers. Build strong relationships with customers throughout your territory. Serve as the primary technical contact for customers in your region. Travel throughout the East Coast territory (approximately 50%).

WHAT WE'RE LOOKING FOR

Technical education or equivalent hands-on experience. Experience servicing laboratory, medical, automation, or industrial equipment. Strong mechanical aptitude and troubleshooting skills. Excellent communication and presentation skills. Ability to work independently and manage your own territory. Comfortable interacting with scientists, engineers, and laboratory personnel. Experience in life science, biotechnology, laboratory automation, or liquid handling systems is an advantage. Willingness to travel throughout the assigned territory.

WHO WILL THRIVE IN THIS ROLE?

We're looking for someone who: Enjoys solving technical challenges. Likes working independently and taking ownership. Is comfortable presenting technology and training customers. Enjoys interacting with customers and building long-term relationships. Is proactive and not afraid to reach out to new customers. Appreciates variety and enjoys wearing many hats. Enjoys working in a small and supportive team. Values long-term customer relationships. Wants to build a long-term career with a growing company.

WHY JOIN FUTUREDROP?

Work with innovative Swiss laboratory automation technology. Receive extensive hands-on training in Switzerland. Join a small, supportive, and international team. Enjoy a high level of independence and responsibility. Work directly with leading pharmaceutical, biotech, and research organizations. Help customers implement cutting-edge automation solutions. No two days are the same. In this role, you will combine service, customer support, training, demonstrations, application support, and business development . Grow with a company that values long-term relationships, commitment, teamwork, and entrepreneurial thinking .

COMPENSATION

Salary Range:

$90,000 - $135,000 per year

LOCATION

Candidates located in the Greater San Francisco Area are strongly encouraged to apply. CONTACT hr@futuredrop.com

EEO STATEMENT

FutureDrop is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.

Pay:

$80,000.00 - $135,000.00 per year

Benefits:

401(k) 401(k) matching Flexible schedule Fuel card Health insurance On-the-job training Paid time off Professional development assistance

Work Location:

Hybrid remote in San Francisco, CA 94114