Treasure Valley Coffee, Inc.

Office Coffee And Vending Service Technician Overview:

The vision of TVC is to cultivate outstanding customer service by optimizing and developing the talents of our dedicated employees. Building robust relationships with our employees and customers is paramount; we genuinely enjoy serving people. TVC's dedication ensures the best products and services while bringing the most value and latest trends to our market in office and breakroom conveniences. We prioritize relationships, embody adaptability, and innovate to provide industry-leading service. Our joy lies in serving our people and our community. We practice our core values of compassion, integrity & ethics, growth, inclusion & diversity, and teamwork.

Our motto is:

"Freshness, Quality, and Service You Can Depend On."

Job Purpose:

The Service Department Technician ensures that all coffee and vending equipment is properly installed, maintained, and repaired to provide consistent, high-quality service for customers. This role directly supports the company's commitment to excellent customer experience and operational reliability.

Job Summary:

The Service Department Technician is responsible for performing installation, maintenance, troubleshooting, and repair of coffee and vending machines and related equipment. This role requires technical expertise, strong problem-solving skills, and a customer-focused approach. The technician will work closely with service managers, sales teams, and customers to ensure timely and efficient service delivery.

Essential Job Duties and Responsibilities:

• Install, repair, and maintain commercial and residential coffee and vending equipment.
• Diagnose mechanical, electrical, and software issues with coffee and vending machines.
• Perform routine inspections, preventive maintenance, and calibration of equipment.
• Maintain accurate service records, including parts used, labor hours, and service reports.
• Respond promptly to customer service requests and provide technical guidance as needed.
• Provide training and support to customers on proper equipment usage and care.
• Maintain inventory of parts and tools, ensuring service vehicles are stocked.
• Collaborate with sales and operations teams to ensure smooth workflow and customer satisfaction.
• Follow safety guidelines and company procedures for all service activities.
• Make contact with customers onsite and provide updates before leaving.

Required Knowledge, Skills, and Experience:

• Strong mechanical and electrical troubleshooting skills.
• Knowledge of coffee equipment, brewing systems and vending machines preferred.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Excellent customer service and communication skills.
• Ability to work independently and manage time efficiently.
• Familiarity with hand and power tools, diagnostic equipment, and testing instruments.
• Basic computer skills for service documentation and reporting.

Required Education and Experience:

• High school diploma or equivalent; technical certification or vocational training in electronics, mechanics, or related field preferred.
• 1- 2 years of experience in equipment repair, preferably in the coffee, food service, or hospitality industry.
• Valid driver's license with a clean driving record.

Work Environment:

• Combination of office, warehouse, and customer site environments.
• Frequent travel to customer locations, sometimes requiring lifting of up to 90lbs, and the moving of heavy equipment.
• Exposure to varying temperatures, noise, and workspace conditions depending on customer site.
• Standard safety equipment and protocols required while handling tools and machinery.

In addition to competitive compensation and excellent benefits, successful full-time employees in this position enjoy: Comprehensive training Working in a fast-paced environment Working independently Providing excellent customer service to clients Comprehensive benefits package including health and retirement elements in excess of $9,000

Wage/Salary:

Starting Pay $21.00 Per Hour With Full Benefits Treasure Valley Coffee, Inc. is an equal opportunity employer. At TVC, we are committed to treating all applicants and associates fairly based on their abilities, achievement, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.

Disclaimer:

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While job announcement is intended to be an accurate reflection of the position posted, TVC reserves the right to modify or change the essential functions of the job, based on business necessity. Treasure Valley Coffee, Inc. is a drug-free workplace, and as such all candidates considered for hire must pass a drug screening process.

Job Type:

Full-time Pay:

From $21.00 per hour

Benefits:

401(k) matching Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid training Professional development assistance Retirement plan Safety equipment provided Tools provided

License/Certification:

Driver's License (Required)

Work Location:

In person