Service Manager - HVAC StrongBuilt Plumbing & Air - 2.9 Albuquerque, NM Job Details Full-time $50,000 - $65,000 a year 15 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Team leadership Coaching High school diploma or GED Team development Driver's License Mentoring Leading team collaboration initiatives HVAC system repair Technical Proficiency General management Staff development Team building Full Job Description

STRONGBUILT PLUMBING & AIR

(NM) Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year! Position Summary As an HVAC Service Manager, you'll lead and manage daily operations for the service department, coaching technicians and making sure every job gets done safely, efficiently, and to a high standard. This leadership position offers real long-term stability and room to keep growing. Key Responsibilities Lead, coach, and mentor HVAC service technicians, conducting team meetings, ride-alongs, and performance reviews Oversee daily scheduling, routing, and job assignments, providing technical guidance and troubleshooting support as needed Ensure compliance with EPA, OSHA, and local and state HVAC regulations Collaborate with dispatch and customer service to optimize technician schedules and job flow Handle escalated customer issues and review estimates, invoices, and technician recommendations for accuracy Track departmental KPIs and monitor job costing, labor utilization, and profitability Prepare reports, forecasts, and recommendations for leadership review We Offer Weekly pay with incentives and bonuses 401(k) retirement with company match Holiday pay, vacation pay, & paid time off Company events & parties Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance Requirements Education High school diploma or equivalent required Associate's or Bachelor's degree in Business, Management, or related field preferred Experience 5+ years of HVAC service experience, with at least 2 years in a leadership or management role EPA Section 608 certification preferred; NATE certification preferred Licenses/Certifications Valid driver's license with clean driving record required Knowledge, Skills, and Abilities Strong technical knowledge of HVAC systems, diagnostics, and repair practices Proven leadership, coaching, and team-building skills Excellent communication, customer service, and problem-solving abilities Proficiency with ServiceTitan or similar field/service management software preferred Physical Demands and Conditions Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field support Work Environment/Travel Frequent field visits and technician ride-alongs with limited office time May require evenings, weekends, or overtime to meet customer and operational demands Ability to pass background check and drug screenin