BOSS Facility Services, Inc. is a nationally recognized leader in the facility maintenance industry. With major retail, finance, and corporate accounts, BOSS provides clients with unparalleled response times and communication, as well as delivering exceptional results on every project. The company was founded in 2001 and its industry experience and white glove service helped fuel its tremendous growth. Twenty-five years later, BOSS' name and reputation are synonymous with industry leaders and continue to be rooted in the core family contributors who have been managing since day one!
Job Summary:
BOSS Facility Services is searching for a knowledgeable and service-focused individual for an HVAC Specialist role in our HVAC Department. This individual is expected to have extensive knowledge and experience with commercial HVAC units. Our ideal candidate exhibits professionalism at every turn to ensure both Clients and Vendors continue to experience the same high level of expertise they have come to know and trust. Being successful in this role requires superior communication skills (listening, speaking and written) to effectively communicate externally and within the Company. This position is full-time and requires you to be on site from 7:30 a.m. to 4:30 p.m., Monday through Friday. Responsibilities include but are not limited to: Liaising with other departments to encourage efficient workflow across the company and eliminate bottlenecks. Actively listening to Clients' needs and inquiries to determine appropriate service actions. Providing technical assistance to escalated Client inquiries and following up to the point of resolution. Reviewing Vendor quotes and proposals. Assisting Account Coordinators with technical questions. Communicating with Vendors on technical-related HVAC issues. Clarifying complex HVAC issues to Clients. Assisting in the development of HVAC specific training. Performing other duties as assigned.
Qualifications:
10 years of HVAC field experience 5 years of office experience Proven commercial HVAC experience (field experience strongly preferred) Strong interpersonal and communication skills (written, verbal, and listening) Technical problem-solving ability with a client-first mindset Comfortable in a high-volume, high-urgency environment Proficient with Microsoft Office and adaptable to proprietary platforms
Please Note:
Training is provided on in-house software. Individuals must be highly organized, resourceful and results oriented, with the desire and ability to take the initiative and multitask in a fast-paced service-oriented environment that is focused on growth. Our expectation is that you are career oriented and should be interested in furthering your professional development in our field.
Benefits:
Competitive salary. Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO and benefits package. Generous PTO and Paid Holidays Medical Insurance at 60% employer/40% employee share. Family/dependent medical insurance is available. 5 optional voluntary life benefits, as well as an FSA. Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.
Company Overview:
BOSS Facility Services is a national maintenance organization that is truly "Built on Superior Service." BOSS' commitment to delivering both industry leading service at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base. Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time. BOSS Facility Services is dedicated to providing our customers with a superior level of service. Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ's and events. BOSS Facility Services, Inc., is an equal opportunity employer.
Job Type:
Full-time Pay:
$80,000.00 - $100,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance
