Residential HVAC Field Service Supervisor Central Air Heating, Cooling & Plumbing Portland Metro Area Pay:

$40-$50 per hour + performance bonus Lead From the Field. Develop Great Technicians. Deliver 5-Star Service. Central Air Heating, Cooling & Plumbing is looking for an experienced Residential HVAC Field Service Supervisor to lead, coach, and develop our residential HVAC service technicians in the field. This is not a desk management position . We are looking for a leader who wants to be in the field working alongside technicians—conducting ride-alongs, providing technical support, improving service-call quality, developing technicians, reducing callbacks, and ensuring our customers receive an exceptional experience. Central Air has served Portland-area homeowners for more than 25 years, and we're continuing to grow our HVAC and plumbing service operations. We are also a Nexstar Network company and believe strongly in coaching, training, accountability, consistent processes, and continuous improvement.

Compensation:

$40-$50 per hour, based on experience, plus performance Bonus. This position is designed to reward a Field Service Supervisor for both strong leadership and the performance and development of the HVAC service team. What You'll Do As our Residential HVAC Field Service Supervisor, your primary responsibility will be developing the performance of our HVAC service technicians in the field. You'll spend your time:

• Conducting regular technician ride-alongs and field coaching
• Providing real-time technical support to HVAC service technicians
• Helping technicians diagnose difficult HVAC and comfort problems
• Reviewing service calls for technical accuracy and quality
• Coaching technicians on the complete customer service experience
• Ensuring technicians perform thorough system evaluations
• Helping technicians clearly communicate findings, recommendations, and options to homeowners
• Training technicians to educate customers without using high[1]pressure sales tactics
• Reviewing callbacks and identifying opportunities for additional training
• Performing field quality-control inspections
• Helping reduce callbacks and improve first-call resolution
• Coaching technicians on repair versus replacement opportunities
• Ensuring company service procedures and standards are consistently followed
• Monitoring technician performance and individual KPIs
• Conducting regular one-on-one coaching sessions
• Creating development plans for technicians who need additional support
• Recognizing and developing high-performing technicians
• Helping onboard and train new HVAC service technicians
• Assisting with technical training meetings
• Supporting technicians when difficult customer situations arise
• Working closely with dispatch, customer service, sales, installation, and company leadership
• Maintaining a safe, professional, and accountable field service culture This Position Is About Coaching We're not looking for someone who simply tells technicians what they're doing wrong. We're looking for someone who can . A great Field Service Supervisor should be able to ride with a technician, observe the entire service call, and identify opportunities to improve:
• Technical diagnosis
• System evaluation
• Communication
• Customer education
• Repair recommendations
• Option presentation
• Time management
• Documentation
• Customer experience
• Overall service-call execution You should be comfortable recognizing great performance while also addressing problems quickly and directly.

The goal is simple:

Help every technician on the team become more technically capable, more confident, more professional, and more successful. What We're Looking For

• HVAC Experience
• 5+ years of residential HVAC service experience preferred
• Strong residential HVAC diagnostic and troubleshooting
• abilities
• Strong knowledge of gas furnaces, air conditioners, heat
• pumps, thermostats, airflow, electrical systems, indoor air
• quality, and residential HVAC controls
• Ability to diagnose difficult system and comfort problems
• Understanding of residential HVAC installation and service
• best practices
• Strong commitment to workmanship and quality Leadership Experience Previous experience as an HVAC Field Supervisor, HVAC Service Supervisor, HVAC Service Manager, HVAC Field Manager, HVAC Trainer, Lead HVAC Service Technician, or Senior HVAC Service Technician is strongly preferred.

However, we will consider an exceptional senior residential service technician who has demonstrated strong leadership ability and is ready to move into a field leadership position. You May Be a Great Fit If You.. .

• Enjoy teaching and developing other technicians
• Like solving difficult HVAC problems
• Naturally help technicians around you improve
• Believe accountability and a positive culture can exist together
• Are comfortable having difficult conversations when necessary
• Understand that KPIs are tools for coaching—not substitutes for
• leadership
• Believe homeowners should understand what is happening
• with their HVAC systems
• Know how to present options without creating a high-pressure
• customer experience
• Take pride in reducing callbacks and improving workmanship
• Want to spend significant time working directly with technicians
• in the field
• Want to help build a high-performing residential service
• Department Our Approach to Customers At Central Air, our technicians are expected to be Trusted Advisors.

Our job isn't simply to sell a repair or piece of equipment. It's to properly evaluate the customer's system, identify problems, educate the homeowner, provide clear options, and help them determine which solution best fits their needs. Our company operates around five core values: Same-Day Service — We aim to provide customers with service when they need us. Customers for Life — Customer satisfaction and long-term relationships are at the forefront of our decisions. Trusted Advisors — We're not there simply to sell—we help homeowners find the best-fit solution. Customer Education — Customers deserve clarity and transparency about their systems, options, pricing, and our recommendations. Problem Solvers — We take pride in tackling difficult comfort problems and finding solutions. Why Central Air Heating, Cooling & Plumbing? Central Air has served Portland-area homeowners for 25+ years and has helped more than 30,000 homeowners . We believe in investing in our people and building careers—not simply filling positions. We continually invest back into the company through technical training, leadership development, technician coaching, marketing, technology, vehicles and equipment, recruiting, operational improvements, and continued company growth. As a Nexstar Network company , we also have access to industry leading training, systems, coaching, and best practices. Ready to Lead From the Field? If you're an experienced residential HVAC professional who loves the trade but is equally passionate about developing people , this could be the next step in your career. We're looking for someone who can earn the respect of experienced technicians, develop newer technicians, uphold high standards, and help us continue building one of the strongest residential HVAC service teams in the Portland area.

Compensation:

$40-$50 per hour + bonus

COMPANY BENEFITS

We strive to offer a variety of competitive benefits, which include: Company paid Medical Company paid Dental Company paid Vision Company paid emergent medical transport program (Oregon Only) Company Paid Life Insurance 401K with company match Paid Time Off Apply through Indeed with your resume. We'd like to hear about your residential HVAC experience, leadership background, and why you're interested in developing technicians. Central Air Heating, Cooling & Plumbing 503-656-1908 www.centralairpdx.com We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pre-employment screening includes background check, MVR report (for certain positions), and drug screening, excluding THC, (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay:

$40.00 - $50.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person