We are Merrychef! We design, manufacture and supply best-in-class commercial high-speed ovens for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team. As Technical Training Specialist, supporting our Merrychef brand, you will be responsible for providing technical and operational training to Factory Authorized Service (FAS) Technicians for assigned product lines. You will provide training and support to the Company's Sales and Service Technicians. Activities include planning, organizing, and developing training curriculum, materials, and programs, analyzing training needs and developing responsive programs, evaluating third party training providers, and managing delivery of internal and external provided training. Reporting directly to the Director Regional Service, this position will be located in Coppell, Texas.
MAJOR ACCOUNTABILITY
Provide technical training to the field technicians on the product brand equipment for Service Techs, Service agencies, and internal technical support personnel. Develop the training presentations for the assigned product lines ensuring that all manufactured equipment is addressed, as well as discontinued equipment, as required. Coordinate the logistics of setting up field classes. Provide technical assistance to internal and external customers via email, phone or onsite as needed
KEY TASKS & RESPONSIBILITIES
Provide technical and operational training and service support for assigned product lines. Respond to non-routine correspondence requests for service assistance from Service Techs, agencies, Sales and customers. Maintain accuracy of training materials for current production equipment and past production units, as needed. Continue to expand mastery of the product line equipment, related service issues, and relevant tools. Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours.
EDUCATION & EXPERIENCE
Minimum of 3-years of HVAC experience in technical service, repair, maintenance or related service support. HVAC certification is a plus. Experience servicing Commercial Foodservice equipment is a plus.
SKILLS & ABILITIES
Demonstrated problem-solving skills. Work effectively with all levels of management and staff and internal/external service technicians. Must have strong organizational and interpersonal communication skills. Knowledge of company products is preferred. Excellent working knowledge of MS Office. Skilled in Microsoft Teams or Google Classroom for online training is preferred. Must be able to travel up to 50% of the time, required. Must be able to stand/walk/sit in an office environment for extended periods.
OUR BENEFITS
We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following: Competitive wage Healthcare (medical, dental, vision) 401(k) savings plan Wellness Program Supplemental Health Plans Employee Assistance Program Training and Development Tuition Assistance Holiday Pay opportunities Employee discounts Paid Time Off (PTO) On-the-job training and skills development Basic Life Insurance Leave Program Employee Events and more… Merrychef, a Welbilt brand, is a leading manufacturer of award-winning, innovative, commercial high speed ovens: delivering fresh, hot food on demand. Merrychef is constantly investing in research and development to reduce order-to-table times, eliminate waste, and expand menus. For more information about Merrychef, visit www.merrychef.com Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.
