Automotive Service Manager

GRIECO FORD - 2.2

New Haven, CT Job Details Full-time $100,000 - $180,000 a year 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Auto service management Driver's License Organizational skills Automotive diagnostics Leadership Mechanical knowledge Full Job Description Grow your career with Grieco Ford as we expand our footprint across Connecticut! We are seeking an energetic, results-driven Automotive Service Manager to lead high-performing service teams, drive operational excellence, and scale customer satisfaction to new heights across our growing CT locations.

Key Responsibilities Leadership & Staffing:

Hire, train, mentor, and motivate service advisors, technicians, and support staff to achieve peak efficiency and productivity.

Customer Satisfaction:

Maintain a 100% customer-first mindset, resolving inquiries swiftly and ensuring fixed-right-the-first-time standards.

Financial Performance:

Manage departmental budgets, forecast goals, control labor costs, and optimize parts-and-service gross margins.

Process Optimization:

Streamline shop workflow, dispatching, and mobile/pickup service options to match growing regional demand.

Job Type:

Full-time Pay:

$100,000.00 - $180,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Weekends as needed

Experience:

Leadership:

1 year (Required)

Automotive Service Management:

2 years (Required)

Work Location:

In person