An Installation Manager manages team of installers who are responsible for installing, servicing, and repairing structures and major components. Schedules and oversees the installation of products. Ensures adherence to contract specifications and established policies and procedures. Manages subordinate staff in the day-to-day performance of their jobs.
Installation & Operations Manager / Lead Installer One Day Doors and Closets of Connecticut Norwalk, CT Job Details Full-time $75,000 - $90,000 a year 12 hours ago Benefits 401(k) Paid time off Opportunities for advancement Qualifications Carpentry Customer communication Customer relationship building Inspection tools Heavy lifting Serving clients In-person customer service Performance management Dimensional measurements Driver's License Supervising experience Precision measurement in machining Project management software Managing projects CRM system proficiency General management Door installation Woodworking Time management
Full Job Description Position Title:
Installation & Operations Manager / Lead Installer -
Doors and Closets Location:
Norwalk,Connecticut Company :
One Day Doors & Closets of Connecticut Reports To:
General Manager /
Owner Employment Type:
Full-Time Position Summary The Installation & Operations Manager / Lead Installer is responsible for overseeing day-to-day operational functions of the business, performing precise on-site measurements for custom door and closet installations, and leading installation teams in the field. This multi-faceted role ensures all installations are completed with precision and professionalism while managing the efficiency, quality, and productivity of warehouse and field operations. The ideal candidate is a motivated leader with carpentry or construction experience, strong logistical and customer service skills, and a passion for delivering top tier customer experiences.
About One Day Doors & Closets of Connecticut:
One Day Doors & Closets of Connecticut is a locally owned authorized dealer of a nationally recognized brand is a locally owned authorized dealer of a nationally recognized brand that specializes in custom interior doors and closet systems. Our 3D-measuring technology and off-site manufacturing, cutting, and painting allows homeowners to transform the look and feel of their homes in a single day, without the messy construction and the hassle of most home renovation projects. We take pride in combining cutting-edge technology, expert craftsmanship, and industry leading service to deliver an unmatched customer experience. Key Responsibilities Operations Management Coordinate daily and weekly job scheduling. Oversee warehouse inventory, shop production, and delivery logistics. Track and improve efficiency metrics including install timelines, customer satisfaction, and material usage. Maintain installation tools, vehicles, and equipment. Implement and improve standard operating procedures (SOPs) across operations. Support and troubleshoot customer service issues related to installations or scheduling. Measurement Technician Duties Perform accurate and thorough in-home measurements for doors, closets, and storage systems using precision measuring tools and software. Communicate with customers during the measurement process to answer questions and explain next steps. Installation Leadership Serve as the lead installer on job sites; install custom interior doors, closet systems, and related products. Ensure all installations are completed according to quality standards and timelines. Train, mentor, and oversee installation crews and subcontractors. Manage job preparation, safety, and customer interaction. Communicate professionally and courteously with customers before, during, and after installation. Cross-Functional Coordination Collaborate with sales teams to ensure customer expectations are met and exceeded. Communicate project status, installation feedback, and issues to leadership. Support hiring, onboarding, and performance management of installation and operations staff. Qualifications 3+ years of experience in construction, finish carpentry, or similar hands-on installation work. 2+ years in a leadership, supervisory, or operations management role Strong technical skills in measurements, tools, and carpentry best practices. Excellent organizational, planning, and time management abilities. Strong interpersonal and communication skills for managing teams and customers. Must be customer-focused, personable, and able to represent the company positively and professionally at all times. Proficient in technology tools for scheduling, project tracking, and communication (CRM, job management software). Valid driver's license and clean driving record. Ability to lift and maneuver heavy doors and materials as needed. Preferred Qualifications Experience in residential remodeling or interior millwork installation. OSHA 10-Hour Construction training preferred, or willingness to complete the course after hire. Working Conditions Combination of warehouse, job site, and office environments. Frequent travel to job sites throughout the Fairfield and New Haven County region. Must be able to lift 75+ lbs, climb ladders, and work in active construction environments. Compensation & Benefits $75K - $90K salary based on experience Performance-based bonuses Paid time off (PTO) Opportunities for advancement within a growing local business
