Service Manager -

Fitness Equipment Booty Builder LLC Location:

North Port, Florida Job Type:

Full-Time, In-Office About Booty Builder Booty Builder is a rapidly growing fitness equipment company specializing in innovative strength and glute-training equipment. Our products are installed in fitness facilities throughout the United States and internationally, including many of the world's leading gym and fitness brands. We are looking for a hands-on, customer-focused Service Manager to join our team at our North Port, Florida office. This is an important position within our company. We need someone who can understand mechanical and technical issues, communicate professionally with customers, and take ownership of service issues from the initial call through to final resolution. Key Responsibilities Manage incoming customer service and technical support requests by phone and email. Troubleshoot mechanical and equipment-related issues with customers and service technicians. Diagnose problems using photographs, videos, diagrams, parts manuals, and customer descriptions. Coordinate warranty repairs, replacement parts, and field service technicians. Ensure service issues are followed through to completion rather than simply passed on to someone else. Maintain accurate records of open service cases, parts shipments, repairs, and resolutions. Follow up with customers to ensure issues have been resolved satisfactorily. Work with our warehouse and logistics team to arrange replacement parts and equipment when required. Communicate with our sales team and management regarding service issues involving key accounts. Identify recurring product or service problems and report them to management. Assist with the development and improvement of service procedures and technical documentation. Build strong relationships with customers by providing prompt, professional, and friendly service. Communicate freely with overseas factory on all parts and service-related matters. What We Are Looking For The ideal candidate will have a combination of mechanical knowledge and strong customer service skills .

Required:

Good mechanical aptitude and the ability to understand how mechanical equipment operates. Previous customer service experience. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Good computer skills with a strong working knowledge of Microsoft Outlook, Word, Excel, Teams, and other Microsoft Office applications . Strong organizational skills and attention to detail. Ability to prioritize multiple service issues and follow them through to completion. Comfortable communicating with customers, technicians, vendors, and internal staff. Dependable, hardworking, and willing to take ownership of problems. Ability to work full-time from our North Port office.

Preferred:

Previous experience in the fitness equipment or commercial fitness industry . Good understanding of strength and cardio fitness equipment. Experience servicing, repairing, assembling, or troubleshooting commercial fitness equipment. Experience working with parts, warranties, service technicians, or technical support. The Person We Want We are a relatively small office with a growing international business, so personality and attitude are extremely important. We are looking for someone who is friendly, hardworking, dependable, and a genuine team player . We don't want someone who simply says, "That's not my job." Everyone in our office works together and helps wherever needed. The right person will enjoy solving problems, helping customers, working with a close-knit team, and taking pride in making sure things get done correctly and on time. As Booty Builder continues to grow, there is an excellent opportunity for the right person to grow with the company. Why Join Booty Builder? Join a fast-growing international fitness equipment brand. Work directly with major fitness clubs and commercial gym operators. Be part of a small, friendly team where your contribution makes a difference. Opportunity to grow your responsibilities as the company expands. Work with innovative fitness equipment and new product development.

Work Location:

In person - North Port, Florida If you have strong mechanical knowledge, enjoy solving problems, and believe great customer service means taking ownership until the customer is satisfied, we would like to hear from you. Apply through Indeed with your resume and a brief description of your mechanical, fitness equipment, or customer service experience.

Pay:

From $70,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person