Midas is looking for an experienced and motivated Service Manager to lead our automotive service team and ensure every customer receives exceptional service. The Service Manager will oversee daily shop operations, support technicians and service advisors, drive sales and profitability, and maintain a high standard of customer satisfaction. The ideal candidate is a strong leader with automotive service experience who can balance customer service, team development, and business performance. Key Responsibilities Lead and manage the day-to-day operations of the automotive repair shop. Provide direction, coaching, and support to technicians and service team members. Deliver an exceptional customer experience from vehicle check-in through completion of service. Review vehicle inspection results and communicate recommended repairs and maintenance to customers. Ensure estimates and repair recommendations are accurate, thorough, and professionally presented. Monitor sales, labor, parts, productivity, and other key performance indicators. Work with the team to achieve sales, profitability, customer satisfaction, and productivity goals. Ensure repairs are completed properly, efficiently, and according to Midas standards. Maintain a clean, organized, and safe shop environment. Ensure compliance with company policies, safety procedures, and applicable regulations. Assist with hiring, onboarding, training, coaching, and performance management of team members. Schedule and coordinate staff to meet customer and business needs. Resolve customer concerns and complaints professionally and promptly. Monitor inventory, parts usage, equipment, and shop supplies. Conduct quality-control checks to ensure customer vehicles are serviced correctly. Build relationships with customers and encourage repeat business. Maintain accurate service records and required documentation. Lead by example and create a positive, accountable, team-oriented work environment. Qualifications Previous experience in automotive repair or automotive service management preferred. Prior leadership or supervisory experience strongly preferred. Strong understanding of automotive maintenance and repair services. Excellent customer service and communication skills. Ability to explain automotive repairs and recommendations clearly to customers. Strong sales and business-development skills. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. Comfortable working with computers, point-of-sale systems, and shop-management software. Valid driver's license and acceptable driving record. We are looking for a leader who is: Customer-focused

• Builds trust and creates a great customer experience. Results-driven
• Understands sales, profitability, productivity, and performance metrics. A team builder
• Develops employees and holds the team accountable. Hands-on
• Willing to jump in and help wherever needed. Professional
• Represents Midas with integrity and professionalism. Organized
• Keeps the shop, team, and workflow running efficiently.

Job Type:

Full-time Pay:

$50,000.00

• $100,000.

00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance

Shift:

10 hour shift

Work Days:

Weekends as needed

Work Location:

In person