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Job DescriptionJob DescriptionDescription:
The Service Manager is responsible for leading front-of-house operations and delivering exceptional guest experiences. This role directly supervises dining room, bar, host, and support teams during service, ensuring strong execution, hospitality standards, and shift performance. This is a hands-on floor leadership role for a manager who can balance guest-facing hospitality, team coaching, and shift-level business discipline in a fast-paced, high-volume environment. Key Responsibilities1) Shift Leadership & Service ExecutionLead front-of-house shifts from pre-shift through closeSet the tone for service, urgency, and professionalism on the floorDirect FOH flow across host stand, dining room, bar, and support stationsMonitor wait times, seating rotations, table turns, and service pacingEnsure opening, mid-shift, and closing sidework/checklists are completedMaintain floor visibility during peak periods and high-volume service windows2) Guest Experience & HospitalityModel and enforce hospitality standards consistent with each concept's brandVisit tables, engage guests, and build repeat-business relationshipsHandle guest concerns, service failures, and recovery situations promptlyEmpower staff to solve issues appropriately while escalating when neededMaintain a polished atmosphere, including music, lighting, cleanliness, and presentation standards3) Team Supervision, Coaching & AccountabilitySupervise servers, bartenders, hosts, food runners, bussers, and support staffLead pre-shift meetings with service focus, features, and operational prioritiesCoach in real time on service steps, salesmanship, menu knowledge, and professionalismSupport onboarding and training of new FOH team membersReinforce standards for attendance, appearance, uniform compliance, and conductDocument and communicate performance issues to senior leadership per company process4) Sales, Labor & Shift PerformanceMonitor shift staffing levels and deploy labor based on business volumeSupport productivity and labor-cost control without sacrificing service qualityTrack and manage comps, voids, discounts, and guest recovery spendDrive check averages and beverage sales through coaching and feature executionAssist with daily sales awareness and shift-level performance reportingCoordinate with BOH leadership to maintain ticket flow, pacing, and guest satisfaction5) Bar & Beverage Oversight (FOH Support Role)Support bar operations, guest flow, and bartender performanceReinforce responsible alcohol service, ID checks, and intoxication prevention protocolsMonitor bar cleanliness, organization, and presentation standardsCommunicate low-stock or product-quality issues to bar/management leadership6) Compliance, Safety & StandardsEnforce sanitation, health, and workplace safety standards in FOH areasEnsure compliance with alcohol service laws and company policiesMaintain incident awareness and complete reports accurately and promptlySupport facility readiness by identifying maintenance and cleanliness issues and following through7) Administrative & Communication ResponsibilitiesComplete manager logs, shift notes, comps/voids review, and incident documentationCommunicate effectively with kitchen, bar, and fellow managers during shift transitionsParticipate in manager meetings, training sessions, and operational planningSupport scheduling input, staffing recommendations, and team development planning as assigned
