We are looking to hire an experienced Service Director to lead our service team. The right candidate will be a high-energy individual to lead our Service Department to high levels in production, customer and employee retention, all profitably! We will assist in relocation expenses for the right individual.

Qualifications:

Five or more years' experience in Automotive Dealership Service Management Honda dealership experience is preferred Experience managing 15+ employees preferred Ability to work independently and be self-motivated Great attitude with high-energy personality Excellent customer service and employee coaching skills Professional appearance and work ethic Ability to work well in a process driven environment

Responsibilities:

Hire, train, develop and motivate the service department staff and monitor their performance Forecast goals and objectives for the department and ensure they are met Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction Maintain daily sales and production records as required by dealership management Develop and monitor budgets for the service department and keep dealership management informed of variances Ensure that the service department meets all customer satisfaction (CSI) and financial goals Establish and maintain good working relationships with our customers to encourage repeat and referral business Handle customer complaints tactfully, promptly, and with concern for the customer Establish promotional service prices Ensure proper repair techniques are being used Schedule training as necessary to properly repair and service vehicles Stay up to date on product changes and new products Ensure that all necessary shop equipment is in proper and safe working condition Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc. Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors We offer: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Professional work environment, continuous job and leadership training with advancement opportunities In order to qualify, candidates must pass our pre-employment screening to include background checks, MVR, and drug testing.

Pay:

From $200,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person