Service Director AutoNation Toyota Thornton Road | Lithia Springs, GA AutoNation Toyota Thornton Road is looking for a high-energy, experienced Service Director to lead and grow our Service Department. This is a massive opportunity for the right leader. We are looking for someone who wants to build a team, improve the customer experience, grow the business, and create a culture of accountability and performance. Toyota experience is strongly preferred, along with a strong understanding of Toyota TLE, customer retention, service operations, technician productivity, advisor performance, and dealership profitability. We are looking to fill this position quickly. What We Are Looking For The ideal candidate is a strong, visible leader who is comfortable being involved in the day-to-day operation and knows how to develop people while driving results.

You should be someone who:

Brings energy and urgency to the department every day Has Toyota dealership experience, preferably in a leadership role Understands Toyota TLE and how the entire service experience impacts customer retention Knows how to recruit, develop, coach, and retain strong Service Advisors, Technicians, and Managers Can create a culture of accountability while keeping the team engaged Understands service gross, labor sales, effective labor rate, technician productivity, expenses, and overall departmental profitability Has a strong focus on customer experience and fixing vehicles right the first time Knows how to improve processes and customer flow while reducing unnecessary wait times Is comfortable setting clear expectations and following up consistently Wants to grow a department, not simply maintain one Day-to-Day Responsibilities Set a clear vision, goals, and expectations for the Service Department Lead the department to achieve targeted sales, gross profit, expense, retention, and customer satisfaction objectives Drive an efficient sales and production operation that gets customers in and out quickly while maintaining a strong Fix It Right the First Time culture Build and maintain a strong Toyota TLE and customer retention strategy Engage, coach, and motivate the team to achieve key performance goals Recruit, develop, and retain top talent Create an exceptional and welcoming customer experience throughout the service drive Maintain strong communication between Advisors, Technicians, Parts, BDC, and dealership leadership Analyze department performance, identify opportunities, and implement action plans Ensure AutoNation and Toyota processes, policies, and standards are consistently followed Maintain a professional, organized, and retail-ready Service Department Stay highly involved in the day-to-day operation and lead from the front How Success Will Be Measured Success in this role will include: Sales and gross profit performance Expense management Technician productivity and shop efficiency Service Advisor performance Customer retention and Toyota TLE performance Customer satisfaction Associate retention and development Overall growth and profitability of the department Requirements High school diploma or equivalent Previous Service and/or Fixed Operations management experience Toyota dealership experience strongly preferred Knowledge of Toyota TLE strongly preferred Proven ability to set and achieve performance goals Proven ability to recruit, develop, and retain great people Strong financial and business acumen Strong leadership, communication, and interpersonal skills Excellent organization and follow-up skills Comfortable working with dealership technology and reporting tools Valid driver's license and acceptable driving record Why AutoNation Toyota Thornton Road? This is an opportunity for someone who wants to make an impact. We are looking for a leader who sees the potential in the operation and wants to build something. There is significant opportunity to grow the Service Department, develop the team, improve customer retention, and drive the business forward. For a motivated leader with Toyota experience and the drive to build a winning culture, this can be a tremendous career opportunity. Successful Service Directors within AutoNation also have opportunities for continued career growth into Market, Regional, and Corporate leadership roles. If you are a strong fixed operations leader who brings energy, accountability, and a passion for developing people and taking care of customers, we want to talk to you.

Pay:

$160,000.00 - $250,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): How many years of automotive dealership Service Management or Fixed Operations leadership experience do you have? Do you have management experience within a Toyota dealership? What was the approximate size of the largest service operation you have managed?

Work Location:

In person