Powersports Service Manager

Job Title:

Harley-Davidson Certified Service Manager -

Powersports Dealership Location:

Macon, GA (On-site / In-Dealership)

Employment Type:

Full-Time, Direct Hire The Opportunity Our advertising agency is seeking a driven, operationally-minded Service Manager for a premier, high-volume powersports dealership. This is a leadership role designed for someone who thrives in a fast-paced environment, values precision, and is passionate about delivering exceptional service experiences. You will oversee the performance, efficiency, and culture of the Service Department—ensuring every rider receives top-tier care while maximizing department productivity and profitability. Key Responsibilities Service Department Leadership Lead, manage, and develop a team of technicians and service staff. You will set the standard for performance, accountability, and customer satisfaction. Operations & Workflow Management Oversee daily service operations, ensuring efficient scheduling, timely repairs, and optimal shop productivity. You own the workflow from check-in to final delivery. Technical Oversight & Quality Control Ensure all diagnostics, repairs, and maintenance meet factory standards. Review completed work, support complex troubleshooting, and uphold the highest level of quality. Customer Experience & Communication Act as the bridge between the service team and customers—resolving issues, communicating recommendations, and ensuring a premium service experience. Performance & Profitability Monitor KPIs, manage labor efficiency, control costs, and drive revenue through service, parts, and warranty work. Compliance & Process Management Ensure adherence to Harley-Davidson standards, safety protocols, warranty guidelines, and dealership procedures. Required Qualifications Experience Harley-Davidson Factory Certified Technician. 3+ years of dealership service experience, preferably within powersports, automotive, or high-performance retail environments. Prior leadership experience strongly preferred. Technical Expertise Strong understanding of motorcycle systems (engine, transmission, electrical, suspension, diagnostics). Familiarity with OEM tools, service software, and repair processes. Leadership & Communication Proven ability to lead teams, manage performance, and communicate effectively with both staff and customers. Operational Mindset Highly organized with the ability to manage multiple priorities, improve processes, and drive efficiency. Schedule Flexibility Availability to work weekends, extended hours, and peak-season schedules as needed. Passion A genuine interest in motorcycle culture or the powersports lifestyle is highly preferred. Benefits Competitive Base Salary +

Performance-Based Bonus Structure Comprehensive Benefits:

Health, Dental, Vision, Life, and Disability Insurance 401(k) Retirement Plan Generous Paid Time Off (PTO) Employee Discounts on

Parts, Service, and Merchandise Ongoing Factory Training & Career Development Opportunities Pay:

From $50,000.00 per year

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Referral program Application Question(s): Are you comfortable working in an onsite setting? Do you have prior experience with being a Service Manager? Are you a Harley-Davidson Factory Certified Technician?

Location:

Macon, GA 31210 (Preferred)

Work Location:

In person