Health and Human Services Maintenance and Operations Lead

Opportunity Details Full Time Health and Human Services Maintenance and Operations Lead Remote Outcomes. Delivered. Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide. For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider.

Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy. We're more than a technology company -- we're an outcomes company. We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve. We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place. Voyatek is seeking applicants to occupy the position of Health and Human Services Maintenance and Operations Lead within our team. Please note that this position requires a commitment to full-time employment and is not open to contractors.

Key Responsibilities:

• Lead and support the growth, delivery, and ongoing operations of Health and Human Services (HHS) client engagements, with a focus on maintenance and operations (M&O) activities.
• Serve as a trusted advisor and primary point of contact for HHS clients, building and maintaining strong relationships with agency leaders, business stakeholders, and other key decision-makers.
• Support business development activities within the HHS market, including identifying opportunities, developing client strategies, expanding existing relationships, and supporting the pursuit of new business.
• Develop and account and client engagement strategies aligned with organizational capabilities, client priorities, and market opportunities.
• Partner with internal delivery, technology, consulting, and business development teams to develop solutions that address client needs and support successful program outcomes.
• Oversee and coordinate ongoing maintenance, enhancement, and operational activities for HHS technology programs and solutions.
• Monitor client needs, program performance, risks, and emerging opportunities, identifying areas for improvement and additional services.
• Translate complex business, policy, and technology requirements into actionable strategies, solutions, and recommendations.
• Lead or support client meetings, presentations, demonstrations, briefings, and other executive-level engagements.
• Coordinate with internal and external stakeholders to ensure effective communication, issue resolution, and alignment throughout the engagement lifecycle.
• Contribute to proposals, statements of work, account plans, presentations, and other business development and client-facing materials.
• Support strategic planning and the development of innovative approaches, offerings, and solutions within the HHS market.
• Provide leadership, guidance, and subject matter expertise to teams supporting HHS clients and programs.
• Maintain awareness of HHS industry trends, client priorities, emerging technologies, and evolving business and regulatory requirements.

Qualifications:

• 10+ years of professional experience in consulting, technology, public-sector services, business development, account management, program delivery, or a related field.
• Demonstrated experience working with Health and Human Services organizations, government agencies, or other public-sector clients.
• Experience supporting or leading business development, account growth, client relationship management, or sales activities.
• Experience managing client relationships and engaging effectively with senior-level stakeholders and executives.
• Experience overseeing or supporting the maintenance, enhancement, and/or ongoing operations of complex technology programs or systems.
• Strong understanding of business processes, technology solutions, and the relationship between business needs and technology delivery.
• Demonstrated ability to develop and maintain trusted relationships with clients, partners, and internal stakeholders.
• Strong communication, presentation, facilitation, and interpersonal skills.
• Ability to translate complex technical, business, or policy concepts into clear recommendations and actionable strategies.
• Demonstrated leadership experience working across multidisciplinary teams and organizational functions.
• Strong analytical, strategic planning, problem-solving, and decision-making skills.
• Ability to manage multiple priorities and work effectively in a dynamic, client-focused environment.
• Bachelor's degree in business, technology, engineering, public administration, or a related field, or equivalent professional experience.

Preferred Qualifications:

• Experience working directly with state or local Health and Human Services agencies.
• Experience with large-scale public-sector technology programs, including integrated eligibility, social services, Medicaid, child welfare, public health, or related HHS systems.
• Experien To view the full job description please use the link below.

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