Automotive Service Manager - High End Luxury Dual-Brand Dealership Confidential Opportunity A well-established, high-end luxury dual-brand automotive dealership in the Maryland market is seeking an experienced and driven Service Manager to lead its service operation.

We are looking for a proven automotive leader who combines operational expertise with exceptional customer service and strong people leadership. The ideal candidate is a self-starter who takes direction and runs with it, holds themselves and their team accountable, and is comfortable having courageous conversations when performance or expectations are not being met.

This is an opportunity for someone who enjoys taking ownership, developing a team, improving processes, and driving results while maintaining the elevated level of service expected by luxury-brand clientele. What You'll Do Lead the day-to-day operations and performance of a busy luxury automotive service department. Deliver an exceptional customer experience and maintain high levels of customer satisfaction and retention. Dispatch tickets. Establish departmental goals, monitor performance and take action to achieve profitability, productivity and CSI objectives. Lead, coach, motivate and develop service advisors, technicians and support staff. Set clear expectations and hold team members accountable for performance, professionalism and customer service. Address performance and employee concerns promptly and professionally, including having difficult or courageous conversations when necessary. Identify opportunities to improve processes, efficiency, customer experience and overall department performance. Work collaboratively with dealership leadership and other departments to achieve store-wide objectives. Monitor staffing, scheduling, workflow, expenses and other key departmental metrics. Ensure manufacturer, dealership, safety and compliance standards are consistently followed. What We're Looking For 4+ years of automotive service management experience ; luxury or high-line dealership experience strongly preferred. Proven ability to lead and develop a service team in a fast-paced dealership environment. Exceptional customer service skills with an understanding of the expectations of luxury clientele. A self-starter and go-getter who can take an objective or direction and independently drive it through completion. Strong leadership presence with the ability to coach, provide direct feedback and hold employees accountable. Comfortable addressing challenges head-on rather than allowing problems to linger. Strong business acumen with an understanding of service department profitability, labor performance, customer satisfaction and operational metrics. Excellent communication, organizational and problem-solving skills. Experience with dealership management systems such as Reynolds & Reynolds, CDK/ADP or similar platforms. Ability to collaborate effectively with senior leadership while independently owning the service operation. Why Join Us? We offer the opportunity to join an established automotive organization representing two highly recognized luxury brands. Our leadership team values initiative, accountability, customer experience and people who are willing to take ownership of their department.

We offer competitive compensation, benefits, ongoing training and the opportunity to make a meaningful impact on the performance and culture of the service department.

This is a confidential search. All applications and inquiries will be handled with discretion.

Equal Opportunity Employer Pay:

$125,000.00 - $180,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person