Automotive Service Manager

IAD AUTO INC - 2.5

Hyattsville, MD Job Details Full-time $26 - $75 an hour 16 hours ago Benefits Paid time off Flexible schedule Qualifications Customer communication Teamwork Auto service management Driver's License Organizational skills Dealership experience Full Job Description Job description: We are seeking an experienced, hands-on Automotive Service Manager who knows how to lead a busy service department, develop a strong team, deliver an exceptional customer experience, and drive profitability. The ideal candidate is a proven automotive professional who understands that a successful service department requires strong leadership, efficient processes, excellent communication, quality repairs, customer retention, and disciplined financial management.

The Ideal Candidate Will Have:

5+ years of automotive service management experience , preferably in a high-volume dealership or independent automotive service operation. Proven experience managing and leading Service Advisors, Technicians, and support staff . Strong knowledge of automotive repair, diagnostics, maintenance, and general service operations. A proven track record of increasing labor sales, repair orders (ROs), customer-pay business, and overall service department profitability . Strong understanding of service department KPIs, including hours per RO, labor sales, parts sales, effective labor rate, technician productivity, technician efficiency, customer-pay mix, gross profit, CSI, and customer retention . Ability to effectively manage the daily service workflow, including scheduling, dispatching, technician productivity, inspections, estimates, approvals, and vehicle delivery. Strong ability to monitor and improve technician productivity and efficiency while maintaining repair quality. Experience hiring, training, coaching, developing, and holding employees accountable to performance standards. Exceptional customer-service and communication skills with the ability to resolve difficult customer concerns professionally and effectively. Strong understanding of warranty, service contracts, parts, labor, and repair authorization processes. Ability to work closely with the Parts Department, Sales Department, Used Car Department, and Reconditioning Team to keep operations moving efficiently. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Ability to review financial reports, identify opportunities, control expenses, and make decisions that improve department profitability. Strong computer skills and familiarity with Dealertrack, CDK, Tekion, Reynolds & Reynolds, Mitchell, ALLDATA, or other automotive dealership/service management systems is a plus. A professional, positive, and team-oriented leadership style. Strong work ethic, accountability, integrity, and attention to detail. Valid driver's license with a clean driving record.

WE WANT A LEADER

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NOT JUST A SUPERVISOR

The right candidate will take ownership of the entire service operation . You should be comfortable setting expectations, managing performance, solving problems, working directly with customers, and making decisions that improve productivity, customer satisfaction, and profitability . If you are an experienced Service Manager who knows how to build a great team, keep technicians productive, increase repair orders, control expenses, improve customer retention, and grow service department profitability , we want to hear from you..

Pay:

$26.00 - $75.00 per hour Expected hours: No less than 10.0 per week

Benefits:

Flexible schedule Paid time off People with a criminal record are encouraged to apply

Work Location:

In person