Company Overview Millennium Realty of Lake Orion is a full-service Property Management Company specializing in management and leasing of 1-4 family rental homes. We are dedicated to providing excellent customer service to our owners and our tenants. Job Overview This is a fast paced position responsible for coordinating maintenance and repairs for a large portfolio of residential rental properties. The ideal candidate is an excellent communicator who can troubleshoot maintenance issues with tenants. determine the appropriate next steps, and provide follow up. They will need to manage multiple projects and make sure issues are handled efficiently from request to completion. Responsibilities Receive, review, prioritize, and troubleshoot incoming maintenance requests Walk tenants through basic troubleshooting steps when appropriate to determine whether a service call is necessary Determine the urgency of maintenance requests and identify situations requiring immediate attention Communicate with tenants regarding maintenance issues, scheduling, and updates Dispatch and coordinate maintenance technicians and outside vendors utilizing AppFolio software Schedule repairs and follow up to ensure work is completed Obtain estimates and coordinate approvals when necessary Monitor open work orders and proactively follow up on outstanding items Communicate with property owners regarding repairs and maintenance concerns Review completed work orders, invoices, photos and documentation Monitor emergency line 2 week ends per month and handle any immediate emergencies Complete unit inspections and walks as needed Maintain accurate records within the AppFolio software Submit applications to the appropriate city for required inspections and follow up with inspection dates and appointments as well as reports. Requirements Familiarity with basic plumbing, electrical, HVAC, appliances, and general home repair items is highly desirable Excellent organizational skills as well as time management Strong phone, email, and written communication skills Ability to manage a high volume of maintenance requests and competing priorities Strong follow through and attention to detal Comfortable communicating with tenants, owners, contractors, and maintenance personnel Ability to problem solve independently Professional calm demeanor when handling difficult or urgent situations Appfolio experience is a plus We are looking for someone who takes ownership of maintenance issues from start to finish. This position requires more than simply receiving a maintenance request and sending it to a contractor. The maintenance coordinator should be able to ask the right questions, troubleshoot the problem, determine the appropriate course of action, and coordinate the repair through completion. The right person will be proactive, organized, comfortable juggling multiple priorities, and committed to making sure nothing falls through the cracks.

To Apply:

Please submit your resume along with a brief description of your experience with property management, residential maintenance, troubleshooting, construction, customer service, or vendor management.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person