Automotive Service Manager

Automotive Service Manager Saint Clair Shores, MI Job Details Full-time 22 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Benefits from day one Life insurance Referral program Retirement plan Qualifications Operations management Process improvement Employee retention Mid-level Auto service management Improving operational efficiency Dispatching Key Performance Indicators Team management Automotive service experience (1-2 years) Mentoring Automotive service Organizational skills OEM Escalation handling Automotive service experience (11-15 years) Automotive service experience (3-5 years) Automotive service experience (6-10 years) Automotive service experience (16-20 years) Full Job Description Automotive Service Manager Genesis Cadillac | Genesis Automotive Group St. Clair Shores, MI Monday-Friday | 7:30 AM - 6:00 PM Automotive Service Leadership Opportunity Genesis Cadillac, an award-winning Genesis Automotive Group dealership , is seeking a proven Automotive Service Manager to lead and grow our service department in St. Clair Shores, Michigan . This role is ideal for an experienced Service Manager or Assistant Service Manager ready to step into a stable, high-performing dealership with a leadership team that values process, people, and performance . Why Choose Genesis Cadillac Benefits Begin Day One of Employment Established, Award-Winning Dealership Strong Customer Pay & Warranty Mix Professional, Process-Driven Environment Supportive Dealer Group with Long-Term Stability Authority to Lead, Coach, and Improve Operations

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Automotive Service Manager - Key Responsibilities Full operational responsibility for the automotive service department Lead, mentor, and hold accountable service advisors, technicians, and support staff Drive CSI, ELR, hours per RO, and gross profit Implement and maintain effective service processes Oversee dispatch, scheduling, and shop productivity Manage customer concerns and escalations professionally Ensure compliance with OEM (Cadillac/GM) standards Analyze performance reports and take corrective action Partner with Parts and Sales leadership to maximize efficiency Ideal Automotive Service Manager Profile 3+ years as an Automotive Service Manager or Assistant Service Manager Proven success improving customer satisfaction and service profitability Strong leadership presence with a hands-on management style Solid understanding of dealership KPIs and service metrics Experience with luxury brands or GM/Cadillac preferred Ability to build and retain high-performing service teams Excellent communication, organization, and problem-solving skills Compensation & Benefits Competitive Salary + Performance-Based Bonus Plan Medical, Dental, Vision - Effective Day One Paid Time Off & Paid Holidays 401(k) with Company Match of 5% Life & Disability Insurance Employee Discounts on Vehicles, Parts, and Service About Genesis Cadillac Genesis Cadillac is recognized for outstanding customer service, strong leadership, and employee retention. We provide our managers with the tools, authority, and support needed to succeed—without sacrificing work-life balance. Apply on Indeed today. All inquiries handled confidentially.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person