Join Our Team as a Service Manager in Traverse City! Are you ready to take your career to the next level? Morrison Industrial Equipment is seeking a dynamic and resolute Service Manager to join our team at 2749 Aero Park Drive, Traverse City, MI 49686-9101 . If you have a passion for managing service departments, supporting customers and technicians, and ensuring top-notch service quality, we want to hear from you! Why Morrison Industrial Equipment? At Morrison Industrial Equipment, we value our employees and offer a supportive, family-oriented work environment. With over 70 years of service, we pride ourselves on our strong customer base and commitment to excellence. As a leading material handling equipment dealer, we provide a wide variety of products, including LP, diesel, and electric forklifts, scissor and boom lifts, floor cleaning equipment, and much more!

What We Offer:

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Competitive Compensation:

Pay commensurate with experience, but enjoy a guaranteed first-year base compensation level of $72,000 through a salary and quarterly incentive program.

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Comprehensive Benefits:

Health, dental, vision, FSA options, life, and disability insurance available from day one. Plus, generous paid time off, paid holidays, and a retirement plan with a 50% match on the first 6% you contribute, up to $2,500 per year.

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Additional Perks:

Employee referral incentives, wellness programs, and an employee assistance program.

Our Ideal Candidate:

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Experience:

3+ years of management experience, strong mechanical knowledge, and experience in dispatch services.

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Skills:

Excellent people skills, written and verbal communication skills, and intermediate computer skills (including Microsoft Office 365).

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Attributes:

Ability to multi-task and prioritize in a challenging environment, and a commitment to providing exceptional customer service.

Key Responsibilities:

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Manage Technician Timecards:

Organize weekly payroll and ensure accurate processing.

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Work Order Management:

Open, process, and monitor work orders for efficient service delivery.

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Customer Communication:

Proactively contact customers to provide repair status updates.

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Daily Debriefing:

Collaborate with technicians to ensure efficient scheduling.

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Estimate Preparation:

Prepare, present, and process repair estimates.

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Warranty Claims:

Handle warranty claims with precision.

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Customer Support:

Answer phones and assist customers with a positive, client-driven attitude.

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Rental Assistance:

Support rental inquiries, quotations, set-up, and deliveries.

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Additional Duties:

Perform other tasks as assigned. Join Us Today! If you are ready to be effective and be part of a team that values communication, attitude, and training opportunities, apply now! Check us out at Morrison Industrial Equipment and take the first step towards a rewarding career with us.

Job Type:

Full-time Pay:

$70,000.00 - $72,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance

Shift:

8 hour shift

Work Days:

Monday to Friday No weekends Application Question(s): Are you willing to take a pre-employment drug screening, including marijuana? Ability to

Commute:

Traverse City, MI 49686 (Required)

Work Location:

In person