What We're Looking For Are you ready to take the next major step in your automotive career? Land Rover Asheville , a proud member of the Fields Auto Group , is seeking an experienced, visionary Service Manager to elevate our luxury service department to the next level. If you are a dynamic leader with a passion for premium customer care and operational excellence, we want to hear from you. About Us At Fields Auto Group , we believe that our employees are our greatest asset. As a family-owned and operated luxury dealer group, we treat every team member with deep respect and authentic appreciation for their contributions. We are fully committed to providing ongoing, world-class training and consistently rewarding outstanding effort.

What We Offer Comprehensive Health:

Medical, Dental, and Vision insurance plans.

Income Protection:

Short-term and long-term disability, plus company-paid Basic Life Insurance.

Retirement Planning:

Robust 401(k) retirement plan.

Work-Life Balance:

Generous Personal Time Off (PTO) and growth opportunities.

Professional Development:

Fully paid manufacturing and leadership training.

Perks & Discounts:

Employee vehicle purchase plans alongside excellent discounts on products and services.

Culture:

A supportive health and wellness environment, family-owned values, and complimentary Saturday lunches.

Key Responsibilities Leadership & Development:

Recruit, hire, supervise, and mentor all service department personnel while actively monitoring performance.

Strategic Planning:

Establish clear departmental goals, manage the annual operating budget, and execute smart marketing plans to drive new business.

Guest Experience:

Maintain an industry-leading Customer Service Index (CSI) score by addressing customer feedback swiftly and effectively.

Service Excellence:

Help advisors consult with customers, mapping their needs to precise service options and keeping them clearly updated throughout the repair process.

Retention Systems:

Cultivate a seamless customer follow-up system that inspires repeat business, word-of-mouth referrals, and lifelong loyalty.

Product Knowledge:

Stay ahead of evolving luxury automotive technology, new features, and accessories by attending mandatory brand training.

Qualifications Experience:

Minimum of 3 to 5 years of proven success in Automotive Service Management or Dealership leadership.

Brand Expertise:

Jaguar Land Rover experience is a major plus .

Customer-centric:

A deep-rooted commitment to delivering a luxury-tier customer experience.

Education:

High school diploma or equivalent required.

Compliance:

A clean, valid driver's license with a safe driving record.