Service Manager Randstad

•3.7 Pineville, NC Job Details $110,000

•$120,000 a year 4 days ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Mechanical blueprint interpretation Managing technical support teams High school diploma or GED Team development Senior leadership

Full Job Description Salary:

$110k

•120k per year + none

Reference:

AB_5036978 Field Service Manager Charlotte, NC | $110,000

•$120,000 | Urgent Hire We are immediately hiring a Field Service Manager to lead and mentor our field service technician team in Charlotte, NC. Take full ownership of service operations, drive key performance metrics, and build a high-accountability culture.

Key Responsibilities & Qualifications Leadership:

Coach, schedule, and hold field technicians accountable for productivity, safety, and clear communication.

Technical Guidance:

Act as the escalation point for complex industrial machinery diagnostics (mechanical, hydraulic, electrical, PLC/controls, and CNC equipment). Must read schematics and technical drawings.

Service Operations & KPIs:

Manage dispatching, PMs, and emergency calls. Track response times, utilization, first-time fix rates, and warranty costs using ERP/CRM platforms. Send your resume directly to for immediate consideration.

salary:

$110,000

•$120,000 per year shift: First work hours: 7 AM

•4 PM education: High School Responsibilities Key Qualifications Leadership & Management Proven experience leading, developing, and holding field service technicians accountable. Leadership presence with the ability to earn the respect of both experienced senior technicians and developing junior technicians.

Demonstrated ability to coach employees, address performance issues, resolve conflicts, and build a positive and accountable team culture. Comfortable making decisions and taking ownership of department results rather than simply reacting to daily service issues. Knowledge of industrial machinery troubleshooting, including mechanical, hydraulic, electrical, PLC/control, and automation systems. Experience diagnosing complex machine problems and providing technical guidance to field technicians. Experience with industrial machine tools, CNC equipment, material-handling equipment, or similar capital equipment may be considered when accompanied by service-management experience. Ability to read electrical schematics, hydraulic diagrams, mechanical drawings, and technical manuals.

Experience managing field service scheduling, installations, preventive maintenance, warranty service, troubleshooting, and emergency service calls. The essential functions of this role include: wearing steel toe shoes Skills manager (5 years of experience is required) Leadership (5 years of experience is required) troubleshoot (5 years of experience is required) CNC (5 years of experience is required) hydraulic automation systems Qualifications Years of experience: 5 years Experience level: Manager Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.