Service Manager Madhouse Harley-Davidson Winston-Salem, NC Job Details Full-time From $70,000 a year 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Vendor relationship building Motorcycle License Auto service management Suspension Attention to detail Dealership experience

Full Job Description WANTED:

Dynamic Service Manager - Ultra High-Performance Custom Harley-Davidson Builds Are you a true Harley aficionado with grease under your nails and horsepower in your veins? Do you live for big-bore motors, turbo setups, custom chassis work, and turning heads at every stoplight? We're an elite, boutique shop specializing in ultra high-performance custom Harley-Davidson builds — think 150+ hp street beasts, pro-touring baggers, drag-inspired monsters, and one-of-a-kind show bikes that dominate the scene. We're searching for an exceptional Service Manager to lead our service & build operations into the next level. What You'll Do (and Love Doing): Lead and inspire a crew of highly skilled master technicians on complex performance builds, engine overhauls, custom fabrication, and precision tuning Oversee the entire customer journey — from initial consultation on dream builds to final delivery of mind-blowing machines Manage workflow, scheduling, quality control, and shop efficiency in a fast-paced, high-end environment Work directly with elite clients who demand the absolute best — communicate transparently, set realistic expectations, and deliver jaw-dropping results Handle warranty & custom work coordination, parts sourcing for exotic components, and vendor relationships Drive profitability while maintaining our uncompromising reputation for craftsmanship and performance Be the face of the shop — build relationships, wow customers, and help grow our legend in the Harley performance world

What We're Looking For:

Deep, hands-on knowledge of Harley-Davidson platforms (Milwaukee-Eight, Twin Cam, Evolution, etc.) — the more performance-oriented experience, the better Proven experience managing a service department or build team (dealership, custom shop, or high-performance motorcycle environment) Passion for high-performance modifications — big cams, ported heads, forced induction, suspension upgrades, you name it Strong leadership skills — you motivate techs, solve problems under pressure, and keep the shop humming Excellent customer service mindset — you turn demanding clients into raving fans Organized, detail-oriented, and tech-savvy (familiarity with shop management software is a plus) Valid motorcycle endorsement — because you'll want to ride these beasts yourself

What We Offer:

Competitive salary + performance bonuses tied to shop success Full benefits package (health, dental, vision) Employee discount on parts, builds, and merch Opportunity to work on some of the most insane custom Harleys being built today A shop culture that lives and breathes the Harley lifestyle — no corporate BS, just pure passion for performance If you're ready to take charge of a high-octane service department where every day brings new challenges, insane horsepower, and legendary builds... we want to talk to you. Send your resume, a brief note about your favorite wild Harley build you've worked on (or ridden), and why you're the perfect fit to:

Subject:

"Performance Service Manager - Let's Build Legends" Serious candidates only. Must love loud pipes, big power, and turning wrenches on American iron. Join the elite. Ride hard. Build harder.

Pay:

From $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person