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Sunrise Toyota North
Toyota Service Manager
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Job Description
Service Manager — Sunrise Toyota North (Medford, NY) About the Opportunity Sunrise Toyota North is opening a brand-new, state-of-the-art 50,000 sq ft facility in Medford, NY — one block off the LIE — featuring 29 service bays and rooftop parking. This is a rare opportunity to build a service department from the ground up, with full operational ownership on-site, reporting to an experienced Service Director overseeing multiple stores. We need a hands-on operator, not an administrator. Someone who leads from the shop floor, not from behind a desk. What You'll Own Full day-to-day operation of a 29-bay service department from pre-opening Hiring, training, and scheduling of service advisors and technicians Building SOPs, workflows, and shop culture from scratch — no legacy bad habits to unwind Driving absorption rate, CP hours per RO, and CSI as core performance metrics Managing the advisor team's use of our AI scheduling stack (Impel) Working closely with our Parts Manager to keep stock aligned with actual shop demand Executing a conquest strategy against a nearby competitors- winning on speed, experience, and modern amenities Being on the floor daily — coaching advisors, resolving comebacks, walking the shop, not sitting in meetings What We're Looking For Proven track record improving absorption rate and CP gross at a franchise dealership — numbers, not just titles Experience of opening or ramping a new service department strongly preferred A Leader Technicians and advisors want to follow — hands-on, present, decisive Comfortable being coached and held accountable by a Service Director who expects results, not excuses Toyota/import experience strongly preferred; Tekion DMS experience a plus Not looking for: a paper-pusher, a "manage from the office" type, or someone who needs a fully built process handed to them Compensation Structure Base salary + incentive plan tied to: CP labor/parts gross Retention Structured to reward performance from month one, scaling as the store ramps