Maintenance Supervisor / Service ManagerPosition Overview We are seeking an experienced, hands-on Maintenance Supervisor / Service Manager to lead all maintenance operations and preserve the exceptional resident experience expected within one of our local apartment communities. This role is responsible for ensuring the property remains safe, well-maintained, operational, and visually outstanding 24 hours a day, 7 days a week. The ideal candidate is a seasoned maintenance professional and strong operational leader who thrives in a fast-paced environment, takes pride in delivering high-quality work, and understands the importance of urgency, communication, preventative maintenance, project management, and team development. This individual should be comfortable working independently, making sound operational decisions, managing competing priorities, and taking ownership of larger property-wide projects from planning through completion. Reporting to the Community Director, this role partners closely with Community Leadership and supporting maintenance resources to prioritize operational needs, maintain property standards, and deliver an outstanding resident experience through proactive communication, accountability, and service excellence. Schedule Monday through Friday, 8:00 AM - 5:00 PM (with a one-hour lunch) Additional flexibility may be required based on business needs, emergencies, seasonal projects, and participation in an on-call rotation. What's in it for Me?

Competitive Pay:

$32-$38 per hour (depending on experience) Affordable Medical, Dental & Vision Insurance Company-paid Life Insurance Short-Term and Long-Term Disability Coverage Competitive Paid Time Off including vacation, holidays, sick, and personal time Career growth opportunities with a rapidly expanding company Opportunity to be part of a collaborative team that values innovation and ownership About Us At VennPoint Communities, we believe property management is more than operating buildings—it's creating communities where residents feel valued and ownership feels confident. As a fast-growing property management company founded by experienced industry professionals, we are building a modern approach to multifamily operations that combines technology, service, and accountability. We move quickly, think creatively, and empower our teams to make an impact. If you are looking for a company where your work matters and your career can grow alongside the business, we would love to meet you. What You'll Do Leadership & Team Management Lead, coach, train, and support maintenance team members to ensure operational excellence and accountability. Establish performance expectations and maintain high standards of service and professionalism. Coordinate work schedules, assignments, and on-call coverage. Conduct regular safety meetings, technical training, and skill development sessions. Promote a culture of teamwork, ownership, and resident-first service. Provide leadership and direction to maintenance team members while maintaining a hands-on approach to daily operations. Hold team members accountable for quality, productivity, follow-through, and adherence to company standards. Maintenance Operations Oversee and perform maintenance service requests, ensuring completion within company response time expectations. Diagnose and repair HVAC systems, appliances, plumbing, electrical, carpentry, and general building systems. Ensure apartment turns are completed on schedule and meet quality standards for move-ins. Implement and maintain preventative maintenance programs and inspection schedules. Coordinate and oversee vendor and contract work, ensuring quality execution prior to invoice approval. Monitor inventory, equipment, and supply levels while maintaining cost controls. Proactively identify maintenance concerns, deferred repairs, and potential property risks before they become larger operational or resident issues. Develop and implement solutions to recurring maintenance issues and identify opportunities to improve property operations and efficiency. Project Management & Property Improvements Lead and manage maintenance, renovation, capital, and property improvement projects from planning through completion. Develop project scopes, timelines, material requirements, and labor plans while maintaining clear communication with Community Leadership. Coordinate internal team members, vendors, contractors, and other resources to ensure projects remain on schedule and within budget. Obtain and evaluate vendor bids and recommendations, ensuring proposed work meets property needs and company standards. Monitor project progress, quality, costs, and deadlines and proactively communicate delays, challenges, or changes in scope. Coordinate multiple projects simultaneously while maintaining daily maintenance operations and service levels. Ensure completed projects meet established quality standards and that all areas are clean, safe, and ready for use upon completion. Maintain appropriate documentation and records related to projects, vendor work, warranties, and property improvements. Property Appearance & Asset Preservation Maintain exceptional curb appeal and ensure community amenities remain fully operational and presentation ready. Oversee upkeep of pools, fitness spaces, common areas, grounds, mechanical spaces, and building exteriors. Ensure maintenance shop areas remain organized, clean, and compliant. Identify opportunities to preserve and improve the physical condition and long-term value of the property. Conduct regular inspections of the property and proactively address areas requiring attention. Budget & Compliance Partner with Community Management to maintain budget adherence through efficient labor planning and purchasing decisions. Identify opportunities for operational improvements and cost savings. Maintain OSHA compliance and ensure proper handling of SDS documentation and safety procedures. Ensure proper use of PPE and adherence to company safety policies. Report safety concerns, property damage, and operational risks immediately. Monitor maintenance spending and assist with forecasting, purchasing, and planning for larger capital and maintenance projects. What You'll Need to Succeed Minimum 5+ years of maintenance experience , with at least 3+ years in a leadership, supervisory, or senior-level maintenance role , preferably in multifamily, luxury residential, hospitality, or commercial environments. Demonstrated ability to operate at a senior level , independently assessing priorities, making sound operational decisions, and taking ownership of property-wide maintenance needs. Strong project management skills , with the ability to plan, coordinate, and oversee multiple maintenance, capital, renovation, and property improvement projects from start to finish. Proven ability to manage project timelines, budgets, vendors, materials, and internal resources while ensuring work is completed accurately, efficiently, and to established quality standards.

Strong working knowledge of:

HVAC systems Appliance repair Plumbing Electrical systems General building maintenance Experience managing vendors, budgets, inventory, preventative maintenance programs, and larger property improvement projects. Ability to prioritize competing demands, manage multiple projects simultaneously, and respond effectively in a fast-paced environment. Strong communication, organization, and customer service skills. Ability to lead by example, hold team members accountable, and develop high-performing teams. Strong problem-solving and decision-making skills with the ability to work independently and exercise sound judgment. Proficiency with property management and maintenance software is preferred. Certifications Preferred CPO (Certified Pool Operator) Certification EPA Certification (Type II or Universal preferred) HVAC Certification preferred OSHA safety training preferred Physical Requirements Frequently lift and carry up to 50 pounds; occasionally lift up to 80 pounds Push and pull loaded appliance equipment up to 200 pounds Ability to climb stairs, bend, kneel, crouch, reach overhead, and work at varying heights Ability to work indoors and outdoors year-round in varying weather conditions Additional Requirements High School Diploma or GED required Valid driver's license required Reliable transportation required Ability to participate in rotating on-call schedules Flexibility to support business and operational needs Professional Standards VennPoint Communities is committed to maintaining the highest professional standards across all communities. Our success is directly tied to the quality of service we provide to owners, residents, contractors, and team members. All employees are expected to demonstrate professionalism through positive communication, accountability, collaboration, and a resident-first mindset in every interaction. Employment with VennPoint Communities is contingent upon successful completion of a background check in accordance with applicable local, state, and federal requirements and maintaining a valid driver's license. Benefits Dental Insurance Employee discount

Health Insurance Life Insurance Paid Time Off Vision Insurance Work Location:

In person

Pay:

$32.00 - $38.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person