An Automotive Service Manager oversees mechanics and other workers who service and make fixes to automobiles. Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.
L0218 Chevrolet of Bend Chevrolet of Bend Now Hiring•Internal Advisor!
Pay:
$60,000•$90,000 annually
Schedule:
Monday•Friday, 8:00am•5:00pm What You'll Do Works with the Senior Sales Managers & Service Manager to develop overall departmental plans, goals, departmental practices/processes, and performance standards (i.e. safety requirements on all vehicles retailed, productivity, quality control, workflow processes, turnaround times of 72 hours, etc.). Develop and documents applicable procedures for used vehicle reconditioning activities Conduct an initial "intake inspection and estimate" of all used vehicle trade-ins and auction purchases to determine the applicable reconditioning efforts to be undertaken. Conduct an initial "open recall campaigns" on all vehicles using Home | Safercar•National Highway Traffic Safety Administration (NHTSA) Strive to meet the company standard of turnaround time of 72 hours of vehicles being placed on the lot for sale. Break down reconditioning estimates to ensure labor and parts pricing is accurate before any reconditioning is started. Ensure you make Service and Sales Managers aware of time allotments, financial investment to be made in the vehicle, and the specific quality expectations. Perform quality control checks throughout the reconditioning process and coordinate with the Sales and Service Managers to ensure the vehicle meets the desired corporate safety and quality standard. Keep post-sale policy adjustments or after sale work to a minimum. Coordinates used vehicle descriptions (i.e., customized comments) and picture-taking for internet postings with the Marketing Department. Regularly review and report to the Sales Manager & Service Manager the results of the services provided by all Service Departments, the Detail Department, and outside vendor's productivity and quality results. Responsible to know where all vehicles are at all times in the process. Supports and encourages a results-driven, values-based, sales and service culture throughout the organization. Contributes toward effective team problem solving with other employees and management. Consistently demonstrates corporate values; encourages and coaches others to consistently demonstrate corporate values and meet performance expectation. Performs other duties as assigned. What You'll Bring Strong attention to detail Sense of urgency Excellent communication Typing•ability to type efficiently in order to enter repair orders. Mathematics•calculating service costs and counting change. Basic computer skills Acceptable driving record and a valid driver's license in your state of residence. Acceptable driving record and a valid driver's license in your state of residence. Total Rewards We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com . About Us At Lithia & Driveway (
NYSE:
LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies•Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.
