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Frontier A/C
HVAC Service Manager
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Job Description
About us
FRONTIER A/C, HEATING, & REFRIGERATION
is a small business in Mission, TX. We are professional, agile, innovative and our goal is to To be the premiere HVAC service company in the RGV.Our work environment includes:
Modern office setting Food provided Growth opportunities Frontier A/C is looking to expand its local footprint and we're searching for a committed and honest individual that wants to share their expertise as well as grow together as a team. The service manager will overlook service techs, and vehicles, and may oversee a department or an office within the company. You will be expected to maintain a well-trained team that is up to date on new technology, uses tools and materials properly, and provides each customer with quality workmanship. As a service manager you will provide customers with price estimations for parts and labor; effectively estimate project hours for specific services and coordinate with the team to shorten downtime.- Responsible for the profitability of the service department
- Responsible for making sure that all Service Technicians are properly trained.
- Supervises the Service Dispatcher(s) and parts person if applicable.
- Review all service invoices daily, this includes comparing time cards to the invoices and spot-checking pricing. Make sure that the Service Technician detailed the invoice in a thorough manner so the customer understands the service rendered and that the problem was taken care of.
- Order parts as needed, as parts are received pull service orders, and have the dispatcher schedule work.
- Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor.
- Responsible for determining and setting service inventory policies and pricing.
- Securing work for the service department and revenue generation.
- Make sure that all service vehicles are clean, stocked, running properly, etc.
- Monthly vehicle and tool inspections
- Plan for seasonal fluctuations in the business by making sure maintenance contracts are offered to all customers and meeting contract sales goals.
- Maintenance of service inventory stock
- Coordination and implementation of the service marketing calendar.
- Tracking and approval of Service Technician commissions.
- Performance reviews and increases
- Assist with collections.
- Approve on-call schedule
- Technical analysis for customer questions/phone calls.
- Other duties as assigned
Job Type:
Full-time Pay:
$57,501.00- $63,967.