A Repair or Service Technician services and repairs a wide variety of equipment. Workers may specialize in equipment such as electrical systems, heating systems or industrial machinery, just to name a few, across various industries. May work in a dedicated repair shop or at a customer location. Individual responsibilities depend on the type of equipment and industry the worker specializes in.
Up to $52 per hour flat rate (depending on location, experience, and certifications)
Summary:
Thompsons Auto Group is seeking an experienced and skilled Service Technician to join our team. As a Service Technician, you will play a critical role in delivering high-quality service and repairs, contributing to our reputation for excellence. We are committed to maintaining a culture that reflects our core values: Integrity, Servant's Attitude, Accountability, Continuous Improvement, Teamwork, and Fun. Join us and be part of a team that values personal growth, customer satisfaction, and a positive work environment.
Key Responsibilities:
Diagnose and Repair :
Accurately diagnose mechanical and electrical issues in a range of vehicles, performing repairs with precision and efficiency to meet Thompsons' standards of quality and integrity.
Preventative Maintenance :
Perform routine maintenance services such as oil changes, tire rotations, brake checks, and fluid top-offs, always with a focus on the safety and satisfaction of our customers.
Customer-Focused Service :
Communicate openly and effectively with Service Advisors to provide accurate repair details and cost estimates, demonstrating a servant's attitude and ensuring the customer's needs are prioritized.
Team Collaboration :
Work closely with other technicians and team members, supporting one another and embodying the teamwork value to achieve our common goal of exceptional customer service.
Continuous Learning :
Stay current on manufacturer guidelines, technical service bulletins, and the latest diagnostic tools, reflecting our commitment to continuous improvement .
Safety and Compliance :
Follow all safety protocols and adhere to federal, state, and local regulations to maintain a safe and compliant working environment.
What We Offer:
At Thompsons Auto Group, we believe in supporting our employees and providing a comprehensive benefits package designed to enhance both work and life satisfaction.
Our benefits include:
401(k) Plan with company matching
Health Insurance :
Comprehensive medical coverage
Vision and Dental Insurance Life Insurance :
Company-sponsored life insurance plans
Paid Time Off :
Generous vacation and personal leave to recharge Employee Discounts on vehicle purchases and services
Professional Development :
Opportunities for continuous learning and certifications A Positive, Team-Oriented Work Culture where your growth and contributions are valued
Qualifications:
Experience :
Previous experience as an automotive technician, preferably within a dealership environment.
Certifications :
ASE Certification or manufacturer-specific certifications are highly desirable.
Skills :
Proficiency in using diagnostic tools, performing mechanical repairs, and completing electronic and safety inspections. Attention to
Detail :
Ability to work with precision, demonstrating integrity in all work to maintain high standards.
Problem-Solving :
Strong troubleshooting skills with the capability to solve complex technical issues.
Professionalism :
A commitment to maintaining a neat and professional appearance and representing Thompsons' core values in every interaction.
Physical Requirements:
Environment :
Work is primarily in a service bay environment.
Mobility :
Frequent standing, walking, and lifting up to 50 lbs.
Hand Dexterity :
Regular use of hands and arms for tasks involving tools and equipment.
Visual Requirements :
Ability to read technical manuals, diagrams, and vehicle documents.
Thompsons Auto Group Culture and Core Values:
At Thompsons Auto Group, our team thrives in a culture that values Integrity, Servant's Attitude, Accountability, Continuous Improvement, Teamwork, and Fun . Here's what that means for you as a
Service Technician:
Integrity :
We do the right thing, ensuring every repair and customer interaction is honest and transparent.
Servant's Attitude :
We put customers first, serving them with humility and respect.
Accountability :
We take pride in our work and own our results. Getting it right the first time is our standard.
Continuous Improvement :
We invest in personal and professional growth. Technicians are encouraged to enhance their skills and stay updated with the latest advancements in the industry.
Teamwork :
We work together as ONE Thompsons Family, always prioritizing team success over individual accomplishments.
Fun :
We believe in fostering a positive and enjoyable workplace where enthusiasm is encouraged, making it a great place for both employees and customers.
Education and Requirements:
Education :
High school diploma or equivalent; technical training or certification is a plus.
