Job Title:

Casino Service Technician Department:

Casino Operations Reports To:

Director of Field Services Status:

Non-Exempt

WHO WE ARE

We are Valicy. We make games. We also make the machines they run on. What we're building matters. How we treat people matters more.

OUR MISSION

We exist to create excellent gaming experiences, treat our customers the way we want to be treated, and positively impact people's lives through a culture of care. Seven values guide how we work. We call it our FIGHTER mindset:

Fun:

Enjoy the journey together

Innovative:

Consistently pushing new boundaries through creativity

Growth:

Committed to growing personally and professionally

Humble & Passionate:

It's important to be both

Teamwork:

Built on trust, healthy conflict, commitment, accountability, and results

Excellence:

Pursuing high standards in everything we do

Relational:

Building trust and relationships with customers and teammates If this is the kind of place you've been looking for, let's talk.

SUMMARY:

The Casino Service Technician installs, maintains, troubleshoots, and repairs Electronic Gaming Machines (EGMs) at casino locations while providing excellent customer service. This is a field-based role requiring up to 75% travel.

RESPONSIBILITIES

Install, configure, troubleshoot, repair, and maintain EGMs and associated systems. Perform diagnostics, testing, software updates, and preventive maintenance. Maintain accurate service and maintenance records. Build strong customer relationships and provide responsive technical support. Support installations, conversions, and other field service projects.

REQUIREMENTS

Must be 21+ with a valid driver's license and ability to obtain required gaming licenses. 1+ year of electronic equipment repair/troubleshooting experience or relevant certification. Strong technical, troubleshooting, communication, and customer service skills. Basic electrical and networking knowledge. Ability to safely use hand/power tools and maneuver equipment up to 400 lbs. with assistance. Ability to work independently and maintain a flexible schedule, including nights, weekends, holidays, and on-call. Ability to travel up to 75%, including overnight and out-of-state travel.

PREFERRED

Casino or land-based gaming experience. Experience with EGMs and casino floor schematics.

WORK ENVIRONMENT

Field-based role requiring frequent travel by car or plane to casino locations. Overnight and weekend travel may be required based on business needs. This Job Description is to be used as a guide for accomplishing Company objectives . The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed.