Service Coordinator | West Hartford Lux Bond & Green - 3.8 West Hartford, CT Job Details Full-time 17 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Vision insurance Volunteer time off Opportunities for advancement Life insurance Paid sick time Qualifications Customer follow-ups Retail sales transactions Retail customer service procedures Email customer support Merchandising Electronic transaction processing Quality issues Quality control Vendor communication Organizational skills Jewelry sales Machine minor repairs Entry level Full Job Description Career Opportunities Established in 1898, Lux Bond & Green is one of the largest and oldest independent jewelers in New England. Reliability, integrity, and providing high-quality merchandise and exceptional customer service have been and will continue to be, our standards. Being a part of the Lux Bond & Green team means that you will be a key contributor to our long-standing tradition of providing clients with an array of the world's finest diamonds, jewelry, watches, and distinctive gifts which serve as lasting symbols of friendship, love, and affection. What our people say At Lux Bond and Green, our employees are the heart of our legacy. For generations, we have built a reputation for excellence, integrity, and exceptional service, and our team plays a vital role in upholding these values.

ARE YOU A GEM?

WE

HAVE THE PERFECT SETTING!

Become A Part Of Our Team With four stores and our corporate office located in Connecticut and one store located in the Boston area, Lux Bond & Green offers a wide variety of positions for exceptional individuals who possess the drive, enthusiasm, and desire to be part of a winning team. We offer a comprehensive wage and benefit package to full-time associates including: Medical, Dental, and Vision Insurance Company-paid and optional Life Insurance Long Term Disability Insurance Paid Vacations Paid Sick Days Six Paid Holidays Volunteer Time Off, 2 paid days per year 401(k) Retirement Savings Plan Associate Discount Educational Assistance for coursework through the Gemological Institute of America Most importantly, we offer a family-oriented environment with the opportunity for growth and advancement Listed below are the positions currently open at Lux Bond & Green. While a specific position which interests you may not be available at this time, we invite you to submit your resume so we have it on file should an appropriate opportunity become available. Please include a cover letter stating the specific types of positions and locations in which you have interest. Please send your resume and cover letter to or

Fax:

860-561-1111. Or complete our Application for Employment and either email it to or send it to:

Lux Bond & Green Attn:

Human Resources PO Box 330250 West Hartford, CT 06133 Service Coordinator | West Hartford The Service Coordinator is an integral part of our Service/Repair team in the West Hartford store. This position involves a great deal of customer contact and requires strong organizational skills and attention to detail when taking in and tracking jewelry and watch repairs.

MAJOR RESPONSIBILITIES/ACTIVITIES

Working directly with customers at the service counter to process incoming jewelry, watches, and other repair items. Assisting customers with the pick-up and sale of repair goods. Quality control finished jobs and contact customers when jobs are completed. Advising customers on all incoming jewelry and watch repairs, providing close attention to condition issues, item descriptions, etc. Processing transactions through the Adaptive system. Handling minor on-site repairs such as watch sizing and battery replacement. Working closely with outside vendors and manufacturers and processing outgoing work to them as needed. Fielding incoming inquiries from customers via phone and email. Any other duties assigned by supervisors.

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.