Service Technician

Job Overview We are seeking a skilled and dependable Service Technician to join our team. This position will provide technical support to Customers, Service Technicians, related to the installation, maintenance, and repair of Extrude Hone® equipment in a timely manner. Accept any additional assignments, duties and responsibilities as may be requested.

Duties:

Respond to customer inquiries, complaints, or requests regarding operation of our manufactured Machines in a timely and efficient manner. Schedule and arrange travel to customer locations to install new machines, troubleshoot problems, diagnose, and develop plans for repair or correction of problems. Evaluate resources needed and assess materials and time for completion of projects including ordering components as may be required. Schedule visits for preventive maintenance, upgrades, or improvements with existing machine customers. Coordinate with Customer Service regarding warranties and liabilities per machine. Schedule service calls with customers; travel to customer facilities; install, evaluate, repair, or provide preventive maintenance on machines. Assist Machine Build Department in assembling machines when help is needed. Support Sales, Engineering, Media, or other departments with the following:

• Communicate customer concerns and requests, including complaints, RFQs, orders, etc.
• Update SalesForce.com regarding service calls conducted, repairs made, parts used, etc.
• Follow up with customer re-orders for spare parts, media, or tooling.

High Travel :

Expect up to 60% or more domestic and international travel, often on short notice, depending on customer requirements. Prepare service reports and expense reports and forward to Field Service Coordinator / Accounting, respectively, immediately upon completion of trip; submit receipts, documentation and information pursuant to any service visit.

Knowledge and Experience:

Technical diploma or degree in the field of Electrical / Mechanical Engineering. In absence of an engineering degree, 3-5 years of experience in the field providing technical services to customers is required. Able to troubleshoot mechanical, electrical, hydraulics, pneumatics, and electrical control systems and how they interact together for timely and functional service to machines. Able to use mechanical and electrical measuring tools, i.e., micrometers, calipers, DMM's, oscilloscopes, etc. Able to read various mechanical, engineering, or other drawings, prints and schematics. Able to safely use hand tools. PLC knowledge a plus. Good written and oral communication skills. Able to lift and carry up to 55 pounds. Able to reach above shoulder level and stoop to floor level. Must possess a valid driver's license.

Location:

Irwin, Pennsylvania, USA Full-Time Hourly Job Type:

Full-time Pay:

$36.00

• $38.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person