A Telecommunications Field Technician telecommunications Field Service Technician installs, repairs and maintains voice, data and video systems for a company's customers at the customer site. Prepares and documents a customer's network prior to implementing telecommunication system. Installs IP, network equipment and facilities. Acts as the first point of issue resolution, responds to field engineering issues and troubleshooting telecommunication problems. May train less experienced field technicians.
HNM Systems HNM Systems is the leading tech-enabled professional services provider, shaping the workforce across the telecom, energy, and technology sectors. We connect specialized talent with direct hire, contract-to-hire, and consulting opportunities that support fiber expansion, digital infrastructure, wireless networks, and smart grid energy solutions. Our innovative approach delivers high-impact outcomes, with a 94% success rate in talent placement and project execution. Relentlessly people-driven, HNM Systems sets the industry standard through exceptional employee experience and long-term client value. This role offers the ability to be remote and will off the opportunity to travel to key sites in supporting the development of training facilities and deliver training programs for HFC, coaxial, and fiber splicing. Why This Opportunity Stands Out This is a unique opportunity to play a pivotal role in building and scaling a national telecommunications training program from the ground up. You will directly influence technician readiness and quality across large-scale infrastructure projects while remaining hands-on in the field. The role offers extensive travel, exposure to diverse markets, and the chance to shape operational standards in a rapidly growing network environment. For experienced telecom professionals, this is a high-impact position with long-term career growth and leadership potential. Overview Our customer is seeking a skilled Telecommunications Technical Trainer to develop and deliver training programs for technicians supporting coaxial and fiber network systems. This role combines classroom instruction, hands-on field training, and active participation in field operations to ensure technicians meet performance, safety, and quality standards. The ideal candidate brings strong field expertise, excellent communication skills, and the ability to travel extensively to support training and operational deployment across multiple states. Key Responsibilities Training and Development Develop, update, and deliver training programs for telecommunications technicians Provide instruction in classroom, virtual, and hands-on field environments Train technicians on: Coaxial network systems Fiber optic systems Mainline installation and maintenance In-home installation and service procedures Troubleshooting methodologies Safety procedures and industry standards Conduct new hire onboarding and technician certification programs Evaluate trainee performance through written and practical assessments Identify skill gaps and provide coaching and development plans Maintain training documentation and records Coaxial Training Hardline cable preparation, installation, and splicing RF fundamentals and signal balancing Use of amplifiers, taps, splitters, and line extenders Leakage detection and troubleshooting Customer premise installation and service Fiber Training Fiber optic fundamentals Fiber splicing and termination OTDR testing and interpretation Fiber troubleshooting and repair Optical Network Terminal (ONT) installation and service Field Support Responsibilities Travel to regional offices, field locations, and project sites as required Support field operations and technicians during active deployments Work alongside crews while reinforcing training and best practices Observe and assess technician field performance Ensure compliance with quality and safety standards Assist with implementation of process improvements All other duties as assigned. Required Qualifications High school diploma or GED 3-5+ years of telecommunications field experience Strong experience with coaxial (HFC) systems and infrastructure Experience with: Hardline splicing and plant maintenance RF troubleshooting and signal balancing In-home installation and service Working knowledge of fiber optic systems and fundamentals Experience using telecommunications testing equipment Strong presentation, communication, and coaching skills Ability to train technicians at varying experience levels Valid driver's license with acceptable driving record Ability and willingness to travel extensively (up to 75-100%) Preferred Qualifications Prior training or instructor experience Experience supporting large broadband providers or contractors Fiber splicing and certification experience Experience developing training programs or curriculum Telecommunications certifications (HFC, FTTH, broadband, etc.) Knowledge of adult learning methodologies Work Environment / Additional Information Extensive nationwide travel required (up to 75-100%) Frequent overnight travel and extended project assignments Combination of classroom, office, and outdoor field environments Role may require supporting off-shift or night operations depending on project needs Ability to work in varying weather conditions and physical environments Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Paid time off Company vehicle or mileage reimbursement Training and professional development opportunities Retirement benefits (if applicable) EEO / Disclaimer (USA) The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This job description is subject to revision, and it may be updated to reflect changes in the role or organization. HNM Systems utilizes legally permissible drug and background checks as part of our screening process. Essential requirements of the position include eligibility to work for any U.S. employer without sponsorship now or in the future. It is the policy of HNM Systems, Inc., to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information and/or marital status. HNM Systems, Inc is compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.