Title:

Telecommunications Analyst Shift/Schedule:

Monday-Friday, 8AM-5

PM Target Start Date:

10/5/2026

Duration:

6-12mo initial duration, expected to extend to 24mo+ (large amount of projects in the pipeline)

Location:

Remote - must be comfortable traveling to Allentown, Quakertown, and Landsdale on an as needed basis

Zip Codes:

Lansdale:

19446,

Quakertown:

18956, Allentown PA Estimated 2x/month onsite

Pay Rate:

$25-30/hr approx.

Interview:

One and done, virtual Bachelor's degree in Information Technology, Telecommunications, Computer Science, or a related field; equivalent experience may be considered 2+ years of experience supporting telecommunications systems in an enterprise environment Experience with VoIP technologies and telecommunications infrastructure Experience with Cisco Unified Communications Manager (CUCM) Strong troubleshooting, analytical, and problem-solving skills Excellent communication and customer service abilities Experience with Jabber Experience supporting telecommunications systems within a healthcare environment Experience with Cisco telephony and collaboration technologies Exposure to telecom implementations, upgrades, or project coordination efforts Understanding of networking fundamentals and how they impact voice and telecom services One of Insight Global's largest healthcare clients is seeking an Telecommunications Analyst to support and maintain enterprise telecom systems across multiple healthcare facilities. This individual will be responsible for ensuring the reliability and performance of communication services, including VoIP, PBX, and Cisco Unified Communications Manager (CUCM) environments. Day-to-day responsibilities include troubleshooting telecom-related issues, supporting phone and voicemail systems, assisting with upgrades and implementations, and partnering with internal IT teams, vendors, and end users to resolve service concerns. The ideal candidate will have experience supporting enterprise telecommunications systems, strong problem-solving skills, and a customer-focused approach, with the ability to thrive in a fast-paced healthcare environment.

Pay:

$25.00 - $30.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching 403(b) Dental insurance Disability insurance Flexible schedule Fuel card Fuel discount Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Paid training Professional development assistance Referral program Tuition reimbursement Vision insurance

Experience:

Telecomm Analyst (or similar): 1 year (Required) Cisco (or similar call manager): 1 year (Required)

Work Location:

Hybrid remote in Macungie, PA 18062