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State of Rhode Island

Network Technician/Telecommunications Technician

Pay: $26.89–$32.39/hr

Posted: 1 week ago

Location: Warwick, RI (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Broadband Technician works both inside and outside of a residential or business customer's building to install, change, repair and disconnect broadband services including data, digital TV and voice services. Troubleshoots at time of installation and returns at scheduled time if technical issues arise. Educates customers about ordered services.

$70,509 / year median in Rhode Island

+2% projected growth

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Job Description

Network Technician/Telecommunications Technician State of Rhode Island Warwick, RI Job Details Contract $26.89 - $32.39 an hour 2 hours ago Qualifications Avaya Phone communication Zendesk Problem-solving Customer support ticket management ServiceNow Telephone systems Escalation handling Ticketing system technical support

Full Job Description Job Title:

Network Technician/Telecommunications Technician -

Junior Location:

Onsite -

Warwick, RI Duration:

5 Months plus Key Responsibilities Answer incoming calls, tickets, and service requests related to telecommunications issues including: Desk phones, softphones, headsets, and mobile endpoints Voicemail, call forwarding, hunt groups, and auto-attendant issues Basic Microsoft Teams Phone or legacy PBX support Perform initial troubleshooting and provide step-by-step guidance to resolve common issues. Create, classify, and update incidents within the ticketing system accurately. Escalate unresolved or complex cases to Tier 2/Tier 3 telecom/network teams. Communicate planned maintenance, outages, service changes, or updates to callers following predefined scripts. Assist callers with password resets, account lockouts, and basic user profile or device provisioning steps when appropriate. Monitor call queues, meet service-level targets, and maintain exceptional customer service quality. Document recurring issues and recommend updates to knowledge base articles. Collaborate with telecom engineers, network operations, and support managers to improve call flows and reduce repeat incidents. Required Skills & Competencies Strong customer-service mindset with clear verbal communication skills. Basic understanding of telecommunications concepts (call routing, voicemail, softphone setup, PBX basics). Ability to follow scripts, troubleshooting guides, and procedural checklists. Comfort working with ticketing platforms (ServiceNow, Zendesk, or similar). Ability to stay calm, patient, and professional under pressure. Skilled at multitasking in a high-volume call-center environment. Preferred Experience Prior call-center or helpdesk support experience (1-3 years). Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems. Experience supporting state or public-sector technology environments.

Pay:

$26.89 - $32.39 per hour

Work Location:

In person