Field Internet Support Technician SupraNet Communications Inc. - 5.0 Madison, WI Job Details Full-time $55,000 - $63,000 a year 6 hours ago Benefits Paid training Internet reimbursement Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Cell phone reimbursement On-the-job training 401(k) matching Employee discount Professional development assistance Opportunities for advancement Flexible schedule Qualifications Telecommunications network troubleshooting Field service equipment repair Serving clients Interpersonal skills Phone communication Outdoor work experience Wireless network configuration Windows Company vehicle operation Network cabling Driver's License Wireless communication system operation Attention to detail Computer hardware Networking equipment (troubleshooting support) Organizational skills Ticketing system technical support 802.11 (Wi-Fi) Client interaction via phone calls Full Job Description As a vital member of the technology team, the Field Internet Support Technician has a direct impact on customer connectivity by balancing hands-on physical network installations with high-level technical troubleshooting. This crucial hybrid role ensures smooth service delivery by deploying rooftop wireless and fiber optic systems in the field, while also providing critical internal and external technical support on all levels of supported technologies. The Field Internet Support Technician assists network operations by diagnosing

LAN / WAN

circuits, configuring wireless radios, and helping to maintain data center hardware to ensure peak performance and efficiency. The Field Internet Support Technician must comply with established policies, procedures and overall Company Core Values. Key Responsibilities Provide excellent, high-quality customer service and technical support internally and externally via telephone and email as well as in person. Perform rooftop wireless, fiber optic, and copper Internet installations, which includes pulling cable. Assist in troubleshooting fiber, wireless, and WAN circuits internally, with customers, and with various vendors. Share responsibility for queue health by actively assisting with ticket management and timely closing. Create and maintain accurate documentation on technical procedures and client support issues. Participate in after-hours scheduled maintenance, outage tasks, and a weekly rotation of on-call after-hours support. Have knowledge of and actively adhere to the Company's Security and Acceptable Use, and Records Management and Retention guidelines. Education and Experience Requirements 3-5 years of IT support or field technician experience preferred, combined with experience in wireless and fiber network deployments. Degree in a computer-related or networking field considered a plus. Working knowledge of fiber optic and wireless network infrastructure a plus. Knowledge of network drawings, route maps, and scopes of work, as well as interpreting fiber test results and auditing projects for compliance with scopes of work. Intermediate Internet Networking knowledge and troubleshooting skills (such as traceroute and ping), Wi-Fi troubleshooting along with basic switch configuration skills. Familiarity with ticketing systems, escalation procedures, and navigating Windows, Linux, or FreeBSD environments. Physical ability to climb ladders, carry 20+ pounds, and work outdoors in adverse weather conditions. Must possess a valid driver's license for operating the company work vehicle. Excellent verbal and written communication skills, paired with excellent customer service skills, including a positive in-person and phone demeanor. Complex problem-solving skills, effective organizational skills with the ability to multi-task, and a positive, upbeat attitude to learn quickly in a fast-paced environment. Strong follow-up skills, accuracy, and attention to detail. Generous Benefit Package! 20 days paid time off and 11 paid holidays for new employees Excellent health and dental insurance, flexible spending account Competitive retirement plan with 4% company match $500 annual tech benefit 1U free rack space in data center for tech employees $200 annual eyewear reimbursement Monthly cell phone and health club reimbursements Home Internet service benefit for tech employees Tuition Reimbursement About SupraNet Communications, Inc. SupraNet Communications, Inc. is a local, award-winning, Madison-based company since 1994 providing fast, direct and reliable Internet services to businesses across southern Wisconsin. We are a fun, innovative, growth-oriented company with a social conscience and a strong community presence. We compete on relationships, and we constantly strive for long-term customer and employee loyalty. We believe in open and honest communication with our clients and with each other and work together to build a culture of transparency and constant improvement that leads to strong and trusting client relationships. We do not fear mistakes, we learn from them. We do not shy away from change, we embrace innovation. By helping our clients to succeed and our employees to prosper, we enable our community to flourish as a vibrant and competitive entrepreneurial ecosystem that fuels our collective long-term success. If you want to be part of the SupraNet team and have great communication and problem-solving skills, work well in a fast-paced environment, and have a positive, upbeat attitude, then we invite you to apply.

Note:

this position is located in Madison, Wisconsin and there is no relocation compensation. Applicants must be authorized to work in the United States without sponsorship.

Job Type:

Full-time Pay:

$55,000.00 - $63,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance On-the-job training Opportunities for advancement Paid time off Paid training Professional development assistance Tuition reimbursement

Location:

Madison, WI 53717 (Preferred) Ability to

Commute:

Madison, WI 53717 (Required)

Work Location:

In person