New England ENT & Facial Plastic Surgery is seeking to hire an Audiology Assistant to join our dedicated and dynamic team of Audiology professionals. We offer state-of-the-art diagnostic and treatment procedures in a wide range of services. Our highly trained team of professionals will help patients of all ages with their hearing healthcare needs. Our practice is well-established and has been in the community for over 30 years. The hours are Monday - Friday -8AM-4:30PM in North Andover, MA.
Position Summary:
As an Audiology Assistant, you will play an important role in supporting our audiologists and delivering an exceptional patient experience. This position is ideal for a detail-oriented, patient-focused professional who enjoys working in both a clinical and technical environment. The Audiology Assistant is responsible for assisting with patient visits, hearing aid preparation, deliveries, and maintenance, inventory management and practice management tasks.
Responsibilities:
Prepare hearing aid deliveries prior to patient appointments by verifying devices, programming information, accessories, and required documentation. Assist the audiologist during hearing aid fittings and deliveries, ensuring patients receive a positive and efficient experience. Educate patients on the care, maintenance, cleaning, and operation of their hearing aids and accessories. Counsel patients on hearing aid warranties, routine maintenance, and available hearing aid accessories. Perform hearing aid maintenance, including cleaning devices, replacing wax guards, domes, receivers, tubing, earmolds, battery doors, and other replaceable components. Troubleshoot common hearing aid concerns, including weak or dead devices, charging issues, Bluetooth connectivity, feedback (whistling), static, and smartphone pairing. Coordinate manufacturer repairs, warranty services, device orders, and deliveries. Manage hearing aid inventory, including receiving, stocking, tracking, assigning, and maintaining accurate device records. Process invoices for hearing aids, accessories, assistive listening devices, and clinical supplies. Complete patient visit documentation, chart notes, and maintain accurate patient records within the practice management system. Maintain a clean, organized clinical environment and support audiologists with daily clinical and administrative operations. Perform other duties as assigned to support exceptional patient care and practice operations.
Qualifications:
Must match qualifications for MA licensure as an Audiology Technician.
Experience & Skills:
Experience in an audiology, ENT. Proficiency with electronic practice management systems (a plus). Strong organizational and problem-solving skills with exceptional attention to detail. Excellent communication, interpersonal, and customer service skills. Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare environment. Professional, dependable, and committed to delivering exceptional patient care.
Benefits:
Competitive compensation with bonus? Health insurance, Dental insurance can be purchased through AFLAC. Paid time off and holidays Profit Sharing, 401K plan after a year Short and Long-Term disability through AFLAC.
