SUMMARY The Screen Repair Associate is responsible for providing in-store screen repair services for windows, doors, and porches while delivering outstanding customer service. This role combines hands-on technical work with customer interaction, ensuring repairs are completed efficiently, accurately, and to the customers satisfaction. The associate also supports general store operations and promotes additional products and services when appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform screen repairs and replacements, including cutting, fitting, and installing screen material for windows and doors Assist customers by assessing repair needs and recommending appropriate solutions Measure, assemble, and rebuild screens using store tools and materials Maintain an organized and safe work area, including proper handling of tools and equipment Provide excellent customer service by greeting customers, answering questions, and resolving concerns Accurately price and process repair orders through the point-of-sale system Communicate estimated turnaround times and keep customers informed of repair status Stock and replenish screen repair materials and related inventory Promote additional store products and services that complement customer needs Follow all safety procedures and store policies Support overall store operations, including cashiering and merchandising, as needed Other duties as assigned by supervisor
KEY ATTRIBUTES
Strong attention to detail and craftsmanship Basic mechanical aptitude and comfort using hand tools Customer-focused mindset with strong communication skills Problem-solving ability and willingness to learn new skills Ability to work independently and manage time effectively Dependable, punctual, and team-oriented Comfortable working in a fast-paced retail environment
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities. EDUCATION and/or
EXPERIENCE
Basic familiarity with hand tools (e.g., utility knife, spline roller, measuring tape) Experience measuring, cutting, and assembling materials Ability to follow instructions and complete hands-on tasks accurately SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
MATHEMATICAL SKILLS
Basic math skills - Addition, subtraction, multiplication, and division Converting between fractions and decimals (e.g., 1/2 = 0.5)
CERTIFICATIONS, LICENSES, REGISTRATIONS
There are no required certifications, licenses, or registrations.
Regularly (Over 2/3 of the time) Stand Use hands to finger, handle, or feel Reach with hands and arms Bend/Stoop Talk or hear Lift and/or move up to 25 pounds Occasionally (Less than1/3 of the time) Sit Walk Kneel, crouch, or crawl Lift and/or move up to 50 pounds Vision Close Distance Color Depth Perception Ability to adjust to focus
WORK ENVIRONMENT
Occasionally (Less than1/3 of the time) Extreme heat Noise level Moderate to high depending on equipment used in the area
PAY RANGE
(depends on industry experience) Min. Wage up to $25/hour ( MN Locations Only) Starting pay will be based on experience, internal equity, and scope of responsibility.
BENEFITS
(eligibility based on full-time/part-time status) Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care)
Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program Brand:
