Customer Service & Print Production Specialist Document Works - 3.5 Sacramento, CA Job Details Full-time $20 - $22 an hour 14 hours ago Benefits Paid holidays Health insurance Paid time off Retirement plan Paid sick time Qualifications Color correction (printed materials) Customer service Color calibration implementation Printed materials color profiling Printed materials color matching Full Job Description Document Works, LLC — Sacramento, CA 95815 Full-Time | Monday-Friday | 8:00 AM-4:00 PM Join a Small Team Where Your Work Matters Document Works is a locally owned commercial printing company looking for a friendly, dependable and organized person to join our team. This is more than a traditional customer service position. You'll work directly with customers, help coordinate their printing projects and also jump into production when needed. If you enjoy helping people, solving problems and seeing a project go from an idea to a finished product, this could be a great fit. What You'll Do

• Help customers by phone, email and in person
• Build and maintain strong customer relationships
• Enter and process customer orders
• Review job specifications and customer-supplied files
• Help customers work through questions and printing solutions
• Coordinate projects and help keep jobs moving through production
• Communicate timelines and job status with customers
• Assist with digital printing and basic production
• Cut, fold, bind, package and prepare finished jobs
• Box and label jobs for delivery
• Check completed work for accuracy and quality
• Work with our team to get projects completed correctly and on time What We're Looking For
• Strong customer service and communication skills
• Dependable, organized and detail-oriented
• Comfortable using computers and learning new software
• Able to manage several projects and priorities at the same time
• A positive, solution-oriented approach to problems
• Willing to learn and help wherever needed
• Comfortable working both at a desk and in a hands-on production environment
• Someone who takes ownership and pride in doing the job correctly
• Printing, copy-center, graphics or production experience is a plus, but we will train the right person Experience with Adobe Acrobat, Microsoft Office, Adobe Creative Suite or printing software is a plus.

Why Work at Document Works? We're a locally owned company where you'll know the people you work with and the customers you're helping. You'll have the opportunity to learn different parts of the printing business, work on a wide variety of projects and see the results of your work every day. We believe in working as a team, helping each other, recognizing good work and giving people the opportunity to learn and grow. Compensation & Benefits

• $20-$22/hour, depending on experience
• Monday-Friday, 8:00 AM-4:00 PM
• 37.5-hour regular workweek
• Paid holidays
• Paid sick leave
• Vacation/PTO
• Health insurance contribution
• Retirement plan with company matching
• Training and cross-training
• Stable daytime schedule About Document Works Document Works helps businesses, schools and organizations with commercial printing, digital printing, large-format graphics, apparel and other printed communication products.

Our approach is simple:

listen to the customer, understand what they're trying to accomplish and help find the right solution. We're Printing Problem Solvers. If you're good with people, organized, enjoy learning and like being part of a hands-on team, we'd like to hear from you.

Pay:

$20.00 - $22.00 per hour

Benefits:

Paid time off

Work Location:

In person