Position Summary

The Production departments create personalized gifts for our customers. The Assistant Supervisor supports the Department Supervisor in overseeing daily operations within a fast-paced production warehouse environment, helping ensure products are completed consistently, efficiently, and according to established quality and customer service standards.

This role provides hands-on leadership to production staff, monitors workflow and department performance, supports training and staffing needs, and helps maintain a safe, productive, and positive work environment.

Shift:

1st

Shift:

6:30 AM - 3:00 PMPeak season schedule may vary based on business needs. Duties & Responsibilities Monitor daily department efficiency using reports, calculations, administrative data, and production tracking information

Monitor order backlog and workflow throughout the shift, with particular attention to express and priority orders

Inspect and distribute picked materials to production lines and personnel

Guide and assist POCs and production staff to meet required productivity and output levels

Support the Department Supervisor in coordinating daily workflow, staffing, and production priorities

Assist with training new and existing team members and making staffing adjustments as needed

Operate department-specific production equipment as required

Ensure equipment settings are accurate and appropriate for current production needs

Perform routine equipment maintenance and assist the production team with diagnosing and resolving basic equipment issues

Identify and report safety concerns, policy violations, quality issues, and operational concerns to the Department Supervisor

Provide recommendations to improve productivity, workflow, and department efficiency when appropriate

Help maintain a clean, organized, and safe production environment

Promote teamwork, positive morale, accountability, and high-performance expectations

Demonstrate strong attendance, punctuality, and reliability while reinforcing these expectations within the team

Perform additional department-specific duties as assigned by the Supervisor Skills & Qualifications Strong training and facilitation skills

Excellent interpersonal, communication, and active listening skills, including strong verbal expression and comprehension

Ability to provide direction and support to production staff

Ability to delegate, prioritize, and multitask effectively in a fast-paced environment

Understanding of production lines, workflow, and equipment capacities

Ability to identify opportunities and recommend improvements to productivity and efficiency

Proficiency with Windows-based computer applications

Strong organizational skills and ability to maintain a clean and orderly work environment

Energetic and motivating approach to supporting team performance

Demonstrates initiative and a willingness to learn and grow with the company

English reading and speaking proficiency required

Bilingual English/Spanish preferred

Education & Experience High school diploma, GED, or equivalent required

Minimum of 1 year of related experience and/or training, or an equivalent combination of education and experience Physical & Work Requirements Ability to sit and/or stand for 8+ hours

Strong attendance, punctuality, and reliability required

Flexibility to accommodate schedule changes during peak periods Additional Information

Additional duties, responsibilities, and skills may be required based on individual department needs. The expected salary range for this position is $19.00 to $23.00 hourly. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include

•: Medical, dental, vision, life, and disability insurance for the associate and eligible dependents

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k) retirement savings program

Mental health resources and Employee Assistance Program (EAP)

Paid vacation time (accrued based on hours worked and tenure)

Paid company holidays

Employee discount across our family of brands

Potential eligibility for annual merit-based compensation increases, where applicable

•Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.