We are looking for a Production Support Analyst Associate to join a long-term contract opportunity supporting high-volume financial and operational workflows in Minneapolis, Minnesota. This position is well suited for someone who works accurately under deadlines, enjoys solving process-related issues, and can manage multiple priorities in a collaborative team setting. The role focuses on transaction processing, reporting, and data maintenance while meeting service expectations and quality standards. Candidates should be comfortable working remotely with possible occasional on-site support as business needs require.

Responsibilities:

• Review and complete intake requests involving financial and account-related transactions with a strong focus on accuracy and timeliness.
• Enter and update direct deposit details and other sensitive account information within internal systems while maintaining data quality.
• Handle returned check and repayment activities by updating consumer records and supporting related payment processing tasks.
• Prepare, maintain, and validate Excel files used for operational reporting and transaction processing.
• Update employer and consumer account information across spreadsheets and system records according to established procedures.
• Organize a high volume of work, adjust priorities as needed, and consistently meet turnaround targets and service level expectations.
• Partner closely with team members and stakeholders to resolve issues, clarify requests, and support daily production objectives.
• Adapt to shifting assignments, process changes, and peak-period overtime demands while sustaining dependable output.
• Use Microsoft Office applications, including Excel, Word, and Outlook, to manage reporting, communications, and scheduling activities.