Production Print Support Specialist

Position Summary / Objective
Marco is seeking a highly skilled and customer-focused Production Print Specialist to support and grow our production print solutions. This role partners closely with Sales, Service, and customers to deliver high-quality production print systems, training, and technical expertise.
The Production Print Specialist serves as a subject matter expert, helping design, install, and support advanced print environments while ensuring an exceptional customer experience and long-term client success. Essential Functions Partner with Sales to identify, develop, and support production print opportunities
Participate in client assessments, solution design, and product demonstrations
Install, configure, and support production print equipment, controllers, and software
Deliver on-site and remote training for customers on production print systems and workflows
Serve as a technical expert on production print technologies, including color management and variable data printing
Troubleshoot and resolve complex print and color-related issues
Collaborate with Service and Support teams to ensure timely issue resolution
Develop and maintain training materials and best practices for customers and internal teams
Identify and communicate additional opportunities to enhance customer print environments
Maintain accurate documentation, including installation, training, and service records Other Duties Participate in ongoing training to stay current on production print technologies Attend team meetings and contribute to continuous improvement efforts
Adhere to company policies, procedures, and documentation standards Perform additional duties as assigned Education & Experience High school diploma or equivalent required
Associate degree in IT, electronics, or related field preferred
2+ years of experience in production print, copier technology, or related field
Hands-on experience with installation, training, or technical support preferred Required Skills Strong technical knowledge of production print equipment and software
Experience with print controllers (e.g., Fiery, Creo) and print workflows
Ability to troubleshoot hardware, software, and network-related issues
Excellent customer service and communication skills
Strong problem-solving and critical thinking abilities
Ability to work independently and collaboratively in a fast-paced environment
Effective time management and organizational skills