Front Desk & Production Support Specialist New Gen Print and Design LLC Arlington, TX Job Details Full-time $16.00

•$18.50 an hour 14 hours ago Benefits Paid time off Employee discount Qualifications Spanish Customer communication Teamwork English Administrative experience Attention to detail Full Job Description Job Overview New Gen Print & Design is looking for a friendly, organized, and dependable Front Desk & Production Support Specialist to join our team. You'll be the first point of contact for many of our customers, helping answer questions, organize orders, prepare invoices and proofs, and make sure customers have a great experience from start to finish. This is primarily a front desk and customer service position , with opportunities to learn and occasionally assist with production processes such as DTG printing, heat pressing, and laser engraving. No print production experience is required—we will train the right person. Responsibilities Greet and assist customers in our showroom Answer phone calls, emails, and general customer questions Help customers select apparel and understand our printing and embroidery options Enter and organize customer orders accurately Prepare invoices, collect payments/deposits, and assist with billing Set up orders for artwork proofs and communicate approvals or changes Keep customers updated and coordinate completed order pickups Communicate order details with our design and production teams Maintain an organized front desk, showroom, and customer order system Occasionally assist with DTG printing, heat pressing, laser engraving, and other production tasks during busy periods Experience & Qualifications Customer service, front desk, retail, or administrative experience preferred Friendly and comfortable communicating with customers Organized with strong attention to detail Comfortable using computers, email, and learning new software Able to multitask in a fast-paced environment Dependable, punctual, and team-oriented Printing or apparel experience is a plus, but not required Bilingual English/Spanish candidates are strongly encouraged to apply

Schedule:

Monday-Friday, typically 9:00 AM-5:30 PM, with occasional earlier or later hours during busy periods.

Pay:

$16.00

•18.50 per hour, depending on experience. If you enjoy helping customers, staying organized, and learning new skills, we'd love to hear from you.

Pay:

$16.00

•$18.50 per hour Expected hours: 38.0

•45.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person