Quality Assurance Manager at Genuine Search Group Quality Assurance Manager at Genuine Search Group in River Grove, Illinois Posted in about 7 hours ago.

Type:

full-time Position Overview We are seeking an experienced Quality Manager to lead our client's quality department at the Chicago manufacturing facility. This role requires a hands-on leader who can build quality systems, Standard Operating Procedures (SOPs), and Quality Management Systems (QMS) from the ground up. Beyond technical expertise, the ideal candidate is an empathetic, high-accountability people manager dedicated to coaching, mentoring, and developing a high-performing quality control and assurance team. Key Responsibilities Quality Systems & Documentation (From Scratch): Design, author, implement, and maintain comprehensive quality documentation, including SOPs, quality manuals, work instructions, and inspection standard operating procedures.

Leadership & Team Management:

Direct, mentor, and empower quality engineers, inspectors, and technicians. Establish KPIs, conduct performance evaluations, and foster a culture of accountability and continuous learning on the plant floor.

Process Implementation:

Embed new quality procedures seamlessly into daily operations, collaborating closely with plant management, engineering, and production teams to ensure minimal operational friction.

Compliance & Auditing:

Drive compliance with industry standards (e.g., ISO 9001). Lead internal audits and manage external regulatory and customer audit processes.

Root Cause & Corrective Action:

Oversee non-conformance reporting (NCR) and corrective/preventive action (CAPA) programs using 8D, 5-Why, and Fishbone methodologies.

Supplier & Customer Quality:

Manage incoming material quality standards and lead responses to customer quality inquiries or field failure investigations.

Qualifications & Requirements Experience:

8+ years of quality management experience within an industrial manufacturing environment.

System Creation:

Proven track record of drafting, introducing, and institutionalizing quality documentation and workflows from scratch.

People Leadership:

Demonstrated ability to manage, train, and build trust across a multi-shift manufacturing team.

Technical Skills:

Strong proficiency in ISO 9001, Root Cause Analysis, Statistical Process Control (SPC), and continuous improvement frameworks (Lean/Six Sigma).

Education/Certifications:

Bachelor's degree in Engineering, Operations, or related field (or equivalent practical experience). Certified Quality Manager (CQM) or Six Sigma Black Belt preferred.

Location:

Chicago