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Job Description
QUALITY MANAGER 3.7 3.7
out of 5 stars 16000 West Michigan Avenue, Albion, MI 49224 From $55,000 a year - Full-time Caster Concepts/The Machine Center 32 reviews From $55,000 a year - Full-time Corporate Quality & Continuous Improvement Manager Manufacturing |
ISO 9001
| AS9100 Position Summary The Corporate Quality Manager provides quality leadership across multiple manufacturing businesses, including industrial, aerospace, machining, fabrication, assembly, and engineered product environments. This role is responsible for leading the development, standardization, and continuous improvement of quality systems across ISO 9001, AS9100, and future certification environments. This position requires a hands-on quality leader who can partner with operations, engineering, purchasing, production, and leadership teams to improve process discipline, reduce variation, strengthen customer trust, and build a culture of quality ownership across the organization. The successful candidate will help ensure quality is built into processes rather than inspected afterward, while balancing compliance requirements with practical manufacturing execution. Key Responsibilities Corporate Quality Leadership Lead the development, standardization, and continuous improvement of quality systems across multiple operating companies. Build a consistent quality culture focused on accountability, customer satisfaction, process discipline, and continuous improvement. Accountable for current ISO 9001 and AS9100-certified environments, as well as future certification initiatives, including The Machine Center's planned ISO implementation beginning in 2027. Serve as the primary contact for certification bodies, customer auditors, and key external quality stakeholders. Lead management reviews, quality planning, risk-based thinking, and QMS improvement initiatives. Operational Quality Support Partner with manufacturing leadership to improve process control, reduce variation, support throughput, and improve quality at the source. Work with production, engineering, and purchasing teams to resolve recurring defects, scrap, rework, customer returns, supplier issues, and nonconforming material. Accountable for inspection planning, first article inspections where applicable, in-process checks, final inspection, metrology practices, and manufacturing quality controls. Promote practical problem solving on the shop floor while maintaining compliance with customer, ISO, and AS requirements. Audits, Compliance, and Corrective Action Plan and lead internal audits, process audits, supplier audits, customer audits, and certification audit preparation. Ensure timely closure and verification of audit findings, corrective actions, customer concerns, and supplier corrective actions. Lead root cause analysis and corrective/preventive action using tools such as 5-Why, 8D, Fishbone, Pareto analysis, and other structured problem-solving methods. Maintain effective documentation, procedures, records, and controls that support compliance and manufacturing execution. Supplier and Customer Quality Develop and monitor supplier quality expectations, scorecards, audits, corrective actions, and performance trends. Work with purchasing and operations to address supplier quality issues and reduce risk. Lead responses to customer quality concerns, nonconformances, returns, and corrective action requests. Use customer feedback and performance data to improve systems, prevent recurrence, and strengthen customer confidence. Metrics and Continuous Improvement Own and report key quality metrics, including scrap, rework, cost of poor quality, customer returns, supplier performance, audit findings, corrective action closure, and other quality KPIs. Analyze quality trends and lead improvement actions that reduce defects, improve flow, and support operational performance. Accountable for Lean, Six Sigma, QRM, and other continuous improvement initiatives where applicable. Team Leadership Lead, coach, and develop quality personnel, including inspectors, auditors, quality engineers, and other quality support roles. Provide training on QMS requirements, inspection practices, quality tools, corrective action, and customer requirements. Build quality ownership throughout the organization so accountability exists at every level, not only within the quality department. Required Qualifications Bachelor's degree in Engineering, Quality, Manufacturing, Operations, or a related technical field preferred; equivalent experience may be considered. 5+ years of quality leadership experience in a manufacturing environment. Working knowledge of ISO 9001 and/or AS9100 quality systems. Experience with audits, corrective action, root cause analysis, nonconforming material, supplier quality, and customer quality issues. Strong understanding of manufacturing operations, process control, inspection methods, metrology, and continuous improvement. Ability to read and interpret engineering drawings, specifications, inspection requirements, and technical documentation. Familiarity with GD&T, calibration, inspection planning, and quality documentation. Strong leadership, communication, organization, and problem-solving skills. Ability to influence multiple departments, locations, and levels of the organization. Preferred Qualifications Experience with AS9100 and AS9102 First Article Inspection requirements. Experience in aerospace, machining, fabrication, assembly, industrial products, or engineered manufacturing environments. ASQ certification such as CQE, CQA, CMQ/OE, or equivalent. Lean, Six Sigma, or QRM experience. Experience implementing or upgrading ISO 9001 or AS9100 systems. Experience with ERP, MRP, QMS, document control, corrective action, or inspection software. Experience developing quality metrics, supplier scorecards, and corporate reporting systems. Ideal Candidate The ideal candidate is a practical, operations-focused quality leader who can build systems, support the manufacturing floor, drive accountability, and strengthen customer trust. This person should be able to standardize quality expectations across multiple businesses without creating unnecessary bureaucracy, while helping the organization grow through stronger processes, better data, and a culture of ownership.
Pay:
From $55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
