Quality Assurance Manager Summit Homes Kansas City, MO Job Details Full-time 2 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Retirement plan Qualifications Construction management software Attention to detail Quality assurance standard operating procedures Construction quality inspections Leadership Full Job Description Position Summary The Quality Assurance & Readiness Manager is the advocate that ensures each home meets Summit's high standards before it is presented to the homeowner. This is the final opportunity to identify and resolve issues before the customer's first impression of their completed home at the New Home Orientation. Key Responsibilities Serve as the organization's final review of a home's readiness for closing. By executing a strong QA, you support an exceptional customer experience.

• Perform detailed quality assessment interior and exterior: evaluation for workmanship and finish quality & ensuring all operable/functional systems.
• Maintain detailed, accurate and consistent quality records. Ensure documentation standards are consistently followed across all inspections.
• Assess risk of homeowner dissatisfaction based on quality, completeness, and presentation. Recommend schedule adjustments when necessary to avoid disappointing move-in experiences.
• Partner with Construction & Sales Leadership and Customer Experience Leadership to make informed decisions regarding closing readiness.
• Recommend process improvements, support trade partner accountability, and help identify training opportunities for PM's and trade partners.
• Support continuous improvement initiatives throughout Construction and Customer Experience. Qualifications
• Strong knowledge of residential new home construction and sequencing.
• Ability to evaluate workmanship across multiple construction trades.
• Exceptional attention to detail.
• Strong organizational and documentation skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office and construction management software platforms.
• Knowledge of NAHB Residential Construction Performance Guidelines and residential building codes

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person