Job Summary:

The Sample Coordinator supports the Sales team by ensuring customer samples are accurately prepared, organized, tracked, reviewed, and delivered on time. The position serves as the primary point of coordination for sample requests, following sample activity across Sales, Planning, Production, Purchasing, and Quality and communicating status, delays, and issues as needed. The Sample Coordinator also maintains sample inventories and records, coordinates sample shipments, and supports showroom readiness for market events. This position requires strong organization, attention to detail, follow-through, and internal customer service in a fast-paced environment.

Supervisory Responsibilities:

• Provides day-to-day work direction, training, and support to Quality Control team members and temporary employees.
• This position does not have formal authority to hire, terminate, discipline, set compensation, or independently make employment decisions unless specifically delegated by management.

Duties/Responsibilities:

• Train Quality Control team members, including new hires and temporary employees, on inspection procedures, quality standards, and customer protocols.
• Coordinate daily workflow in the Quality Control area to help ensure inspections are completed accurately, timely, and in accordance with established procedures.
• Inspect incoming materials, in-process production, and finished goods for defects, deviations, and compliance with specifications.
• Track and document product defects, rework activity, and inspection results in the WMS, Excel logs, and other required records.
• Assist in identifying the causes of product defects, nonconformances, and rework issues.
• Inspect samples using appropriate methods, including comparison to standards, measurement, and functional review.
• Complete inspection reports, logs, and related documentation accurately and in a timely manner.
• Route products for rework when needed and complete required documentation to verify status and disposition.
• Perform final quality checks on finished products in accordance with established specifications and procedures.
• Review customer and sale sample requests with the QC Manager to help ensure recipe sheets and sample requirements are accurate.
• Send daily recaps summarizing completed work, open issues, and quality concerns identified during the shift.
• Conduct monthly audits of Inspection Area inventory and related records.
• Maintain a safe work environment by following company procedures, safety requirements, and established work practices.
• Help ensure compliance with customer-specific protocols, internal procedures, and quality expectations.
• Perform other related duties as assigned.

Qualifications:

• Strong attention to detail and ability to identify defects, inconsistencies, and deviations from established specifications.
• Working knowledge of quality inspection methods, manufacturing processes, and standard operating procedures.
• Ability to complete inspection records, quality logs, and related documentation accurately and timely.
• Basic computer proficiency, including Microsoft Office; Excel experience preferred.
• Ability to communicate clearly and professionally with team members, supervisors, and cross-functional partners.
• Ability to work effectively in a fast-paced production environment while managing multiple priorities.
• Ability to follow established procedures, reinforce quality expectations, and support day-to-day workflow in the QC area.
• AQL knowledge is a plus.
• Bilingual skills are a plus.

Education and Experience:

• High school diploma or GED required.
• Two to three years of experience in a manufacturing, production, or quality control environment preferred.
• Prior experience performing inspections, documenting defects, and maintaining quality records preferred.

Physical Requirements:

• Ability to stand and walk for extended periods throughout the workday.
• Ability to bend, reach, stoop, and move throughout the work area as needed.
• Ability to handle, examine, and evaluate materials and finished products.
• Ability to visually inspect products and identify defects, inconsistencies, or deviations from specifications.
• Ability to work in a manufacturing or production environment.

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