Duties and Responsibilities Administer the Quality Management System by creating and maintaining quality records, including Hold Tags, NCNs, Point Cards, Recheck Records, Sort Stickers, IPP packets, and controlled documentation. Plan, conduct, document, and follow up on Internal

IATF 16949

audits to ensure compliance with company procedures, customer-specific requirements, and regulatory standards. Process customer quality claims, coordinate returned material inspections, and monitor corrective action effectiveness through required follow-up intervals. Perform product audits, inspection testing, and containment activities to verify product conformity and ensure proper disposition of nonconforming material. Compile, analyze, and present quality performance metrics, including KPIs, Hold Events, OCAPs, PCNs, and monthly Manufacturing Quality reports. Support continuous improvement initiatives through OES implementation, SIP activities, root cause analysis, and corrective and preventive action processes. Maintain accurate quality documentation and records while ensuring document control and compliance with Quality Management System requirements. Support manufacturing operations by performing assigned dispatch responsibilities, maintaining 5S standards, and collaborating with cross-functional teams to resolve quality issues. Conduct quality-related training for new employees and supervisors, promoting quality awareness and compliance with documentation and quality system requirements. Perform additional duties, special projects, and other responsibilities as assigned by the Quality Manager or direct supervisor in support of departmental and organizational objectives. Required Qualifications Knowledge of quality management systems, audits, corrective actions, and customer complaint processes. Strong organizational, communication, and analytical skills. Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint and Teams. Ability to manage multiple priorities while meeting deadlines. Education Associate degree in Quality, Manufacturing, Engineering, or a related field preferred; equivalent experience may be considered. Work Experience Previous experience in manufacturing is preferred Experience working within an

IATF 16949

manufacturing environment. Experience with root cause analysis methodologies and continuous improvement tools. Familiarity with manufacturing quality documentation and KPI reporting. Excellent attention to detail and problem-solving abilities. Supervisor Responsibilities None Physical Requirements Regularly stand and walk for extended periods while working in manufacturing environments Communicate effectively in person, by phone, and through electronic communication Occasionally lift, carry, push, or pull items such as documents, sample parts, or small tools (up to 50 lbs.) Work safely in environments that may include noise, temperature variation, moving equipment, and industrial materials Ability to effectively communicate in Business English Work Environment Shop floor manufacturing setting Personal protective equipment (PPE) including safety glasses, hat, and steel-toe shoes required in designated areas