Are you passionate about quality, food safety, and delivering exceptional customer satisfaction? USP is seeking a proactive Quality Assurance Manager to lead our quality and compliance programs, ensure regulatory excellence, and champion continuous improvement throughout the organization. This influential leadership role offers the opportunity to drive quality standards, develop teams, and partner with customers to ensure products consistently meet the highest expectations. Salary is based on experience.

Overview:

Under the General Manager's supervision, the Quality Assurance Manager will conduct routine inspections of chemical production and processing areas and ensure compliance with statutory and regulatory requirements at all levels. The Quality Assurance Manager will develop quality and compliance programs and procedures for USP. Most importantly, they ensure quality and customer satisfaction by following established procedures and SOPs and adhering to specifications. The Quality Assurance Manager performs a variety of difficult, specialized administrative support functions that require thorough knowledge of the terminology, procedures, and practices in their functional areas, with a significant degree of independence and accountability for results. The duties listed below are intended only as examples of the various types of work that may be performed. The omission of specific duty statements does not exclude them from the position if the work is similar, related, or a logical assignment to this class. Primary Responsibilities

• Maintains Quality Policy Manual o Assigns internal audits o Reviews and updates SOPs when needed
• Writes food safety plan and hosts food safety meetings semi-annually
• Training o Trains management on SOPs about their position o Develops internal audit team, including training each member o Maintains training schedule, agenda, and training records
• Ensures USP complies with: o Food Processing Plant License-WI Department of Agriculture, Trade, and Consumer Protection o Commercial Fee License-WI Department of Agriculture, Trade, and Consumer Protection o SQF Certification-Eagle Food Registrations Inc. o FDA Registration-U.S. Department of Health and Human Services o Organic-QAI o Kosher-Orthodox Union
• Customer satisfaction o Develops plans for documented inspection of customer products to meet customer's needs o Works with customer on any quality issues § Processing customer complaints § Completing and/or assigning corrective action requests § Communicating supplier issues/non-conforming customer-owned materials o Main contact for customer audits
• Responsible for the Quality Technician team's training plan, work assignments, and staffing levels o Develops, coordinates, and maintains training on SOPs and other job-related activities

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 30 pounds at times.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance

Experience:

Leadership:

3 years (Preferred) Quality assurance: 3 years (Preferred)

Supervising:

3 years (Preferred)

Language:

English (Required) Spanish (Preferred)

Work Location:

In person