Escalation Specialist Hybrid #101523 DEXIAN

• 3.6 Chandler, AZ Job Details Full-time | Contract $21
• $26 an hour 19 hours ago Qualifications Customer communication Public speaking Incident Escalation Quality assurance Team management Problem-solving Insurance company experience Full Job Description 13 openings!

!! Call asap 972-365-9547 ..... Must have escalations experience !!!!!!

Must Haves:

At least 2 years of customer service experience speaking with escalated calls or upset customers. Financial services (banking, mortgage, brokerage) or insurance industry experience. Professional communication skills call lewis 972-365-9547

Address:

S Price Road Chandler, AZ 85286

Pay Rate:

$21.00

• 22

Start Date:

(Tentative Start Date)

Position Type/Duration of Assignment:

12 month contract to start

• Possible extensions M
• F standard hours 8am-4:30pm Hybrid schedule : 8 weeks of onsite training, most likely onsite but there is a chance it could move to a hybrid schedule (cannot miss any time during training)
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
• Perform complex administrative and customer support tasks.
• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
• Respond independently to complaints escalated at the highest levels.
• Interact with internal and external customers to resolve their issues.
• Interact with the immediate escalations team to oversee day to day activities of the support Escalations Team.
• 4+ Years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience or equivalent through work history Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.

As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https:

//dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status .

Job Types:

Full-time, Contract Pay:

$21.00

• $26.

00 per hour Ability to

Commute:

Chandler, AZ 85224 (Preferred) Ability to

Relocate:

Chandler, AZ 85224: Relocate before starting work (Preferred)

Work Location:

In person